CFS · 2 days ago
IT Support Specialist
Kalamazoo, MI
Full-time
Onsite
Entry Level
$55K/yr - $62K/yr
1+ years expCFS is a growing and financially stable company seeking an IT Support Specialist to serve as the first line of technical support for employees. The role involves resolving day-to-day IT issues, supporting users with hardware and software needs, and maintaining a secure technology environment.
Human ResourcesStaffing Agency
Hiring Manager
Nolan Balkema
Responsibilities
Serve as the first point of contact for IT support requests via phone, email, and help desk tickets
Monitor and manage the IT help desk, ensuring issues are addressed and resolved in a timely manner
Set up, configure, and deploy new computers, mobile devices, and software for employees
Provide basic technical training and guidance to end users
Use remote support tools to troubleshoot and resolve issues efficiently
Assist with project-based work as assigned by the IT Director
Support antivirus, patching, and device update processes to keep systems secure and current
Maintain clear and accurate IT documentation
Act as a technical resource for computer, phone, printer, and general IT-related issues
Stay current with technology trends through training, webinars, and educational opportunities
Provide after-hours support as needed for issues or scheduled project work
Qualification
Required
Serve as the first point of contact for IT support requests via phone, email, and help desk tickets
Monitor and manage the IT help desk, ensuring issues are addressed and resolved in a timely manner
Set up, configure, and deploy new computers, mobile devices, and software for employees
Provide basic technical training and guidance to end users
Use remote support tools to troubleshoot and resolve issues efficiently
Assist with project-based work as assigned by the IT Director
Support antivirus, patching, and device update processes to keep systems secure and current
Maintain clear and accurate IT documentation
Act as a technical resource for computer, phone, printer, and general IT-related issues
Stay current with technology trends through training, webinars, and educational opportunities
Provide after-hours support as needed for issues or scheduled project work
Preferred
1–2 years of Help Desk or IT support experience
Strong communication and customer service skills
Friendly, energetic, and professional demeanor
Able to handle high-volume requests with patience and professionalism (“thick skin”)
Demonstrated desire to learn and stay current with technology
Experience supporting or working with: iOS devices (supporting 250+ employees with iPhones)
Windows OS
Microsoft 365 Administration Center
Active Directory (password resets and basic user support)
WiFi, VPN, and basic networking concepts
WSUS and patch management
Printer management
Information security and data protection best practices
CAD / BIM software (exposure or basic support)
Linux exposure or support experience
Printers, copiers, and scanner troubleshooting
PowerShell scripting or automation
Relevant IT certifications
Benefits
Competitive Medical/Dental/Vision
401k with 6% match
3 weeks PTO
Wellness Program
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase