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Denali Advanced Integration · 1 day ago

Desktop Support Technician I

Redmond, WA

Part-time

Onsite

Entry Level

$21/hr - $27/hr

1+ years exp

Denali Advanced Integration is seeking a Desktop Support Technician to provide technical support and deployment services to various clients. The role involves deploying new hardware, providing technical assistance, and troubleshooting desktop computers to ensure seamless connectivity with multiple systems.

Information ServicesInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Deployments of new computer hardware or moves, and existing computer operating system upgrades

Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Remote and basic desk-side technical support including remote control of end-users’ devices

Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications

Working independently to troubleshoot all support requests and follow escalation policies

Participating in testing, documentation, and implementation of assigned projects

Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments

Some projects may involve travel to sites throughout the state, and/or nationwide

Qualification

Windows Desktop SupportMS OfficeCustomer ServiceDesktop Computer ConfigurationServer Moves/DeploymentsResourcefulnessTech SavvyInterpersonal SkillsVerbal CommunicationWritten Communication

Required

High School Diploma

1 - 3 Years of Experience

Preferred

Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment

Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus

Experience working in a hospital environment is desired

AA degree in an IT-related field is strongly preferred

Ability to commute/travel to various work locations throughout Seattle and the greater Puget Sound

Ability to travel nationwide is a plus

An A+, MCP, and/or MCDST Certification desired (but not required)

Benefits

Medical, dental, and vision insurance

401(k) plan and company contribution

Short-term and long-term disability coverage

Basic life insurance

Wellbeing benefits

Up to 6 scheduled paid holidays

Up to 112 hours of PTO based on years of service

Up to 8 hours of paid volunteer time

Paid sick leave

Company

Denali Advanced Integration

Glassdoor3.1

Denali Advanced Integration delivers Enterprise IT solutions and services.

Founded in 1992

Redmond, Washington, USA

501-1000 employees

https://www.denaliai.com/en-us/

H1B Sponsorship

Denali Advanced Integration has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)

2021 (3)