MS Shift, Inc. ยท 20 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
$70K/yr - $120K/yr
5+ years expMS Shift, Inc. is expanding and seeking a motivated Customer Success Manager to help clients maximize the benefits of their security and operations software suite. This role involves leading onboarding, providing training, and ensuring customer satisfaction to influence retention and growth.
HospitalitySoftware
Hiring Manager
Ori Zur
Responsibilities
Serve as the main point of contact for assigned customer accounts
Build trust with key stakeholders and ensure customer satisfaction throughout the lifecycle
Conduct regular check-ins and quarterly business reviews
Identify opportunities for account expansion and work with Sales to close deals
Position new features, modules, and services to existing customers
Track and report pipeline activities in Salesforce
Conduct outbound cold calls to re-engage dormant accounts or expand within existing accounts
Maintain a minimum of 240+ minutes of daily talk time (calls, demos, customer check-ins)
Guide customers through onboarding, ensuring a smooth setup and early adoption
Monitor customer health and take proactive steps to reduce churn
Escalate issues internally and ensure timely resolution
Deliver tailored product demos to prospects and customers
Conduct training sessions and webinars to improve product adoption
Create or share training resources to enable customer success
Use Salesforce CRM daily to log activities, calls, demos, and customer engagement
Maintain accurate records of upsell opportunities, renewals, and risks
Provide reports on account health and expansion opportunities
Work closely with Sales, Product, and Support teams to ensure seamless customer experience
Share customer insights and feedback to improve product and processes
Qualification
Required
5+ years of experience in Customer Success, Account Management, or Sales within a SaaS/Tech company
Experience with upselling, cross-selling, cold calling, and product demos/training
Strong working knowledge of Salesforce CRM (activity tracking, pipeline reporting, dashboards)
Excellent communication, relationship-building, and problem-solving skills
Strong organizational skills with the ability to manage multiple accounts at once
Preferred
Bachelor's degree in Business, Communications, or related field preferred
Benefits
10% sales commission on each ARR upsell.
Performance bonus opportunities tied to customer success KPIs.
Health, dental, vision, and retirement benefits.
Career growth and professional development opportunities.
Company
MS Shift, Inc.
MS SHIFT is an established software and technology company that services the leading hotels of the world.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
O
Ori Zur
CEO
Company data provided by crunchbase