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Chase · 1 day ago

Senior Business Operations Associate - Lifestyle

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$86K/yr - $123K/yr

4+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Senior Business Operations Associate, you will centralize and manage Third Party Oversight, build governance frameworks, oversee vendor relationships, and collaborate with various teams to enhance operational efficiency.

BankingFinancial Services

Responsibilities

Build and implement a Third Party Oversight (TPO) governance framework for the Lifestyle organization

Maintain and monitor relationships with external vendors, ensuring compliance and performance standards are met

Track and update vendor scorecards and risk assessments to proactively identify and address any issues

Support contract renewals and documentation, working with sourcing, legal, and compliance teams

Coordinate with finance for vendor invoicing, budgeting, and payment processes

Assist with onboarding and integration of new vendors, collaborating with product and technology teams

Provide regular updates and reports on vendor performance, risks, and contract status to stakeholders

Support Salesforce enablement initiatives by partnering with sales, marketing, and enablement teams to optimize CRM usage and drive adoption across the Lifestyle organization

Monitor data integrity and ensure accurate information is maintained within Salesforce, supporting compliance and operational reporting needs

Contribute to new initiatives, such as launching a social media listening program, supporting relationship management, and enabling operational improvements across the organization

Participate in process improvement projects to enhance efficiency and effectiveness in business operations

Qualification

Vendor managementContract administrationBusiness operationsSalesforce enablementRisk assessmentsFinance processesAnalytical skillsProject management toolsOrganizational skillsCommunication skills