Growth Acceleration Partners ยท 19 hours ago
Strategic/Key Account Executive - North America (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expGrowth Acceleration Partners (GAP) is a consulting and technology services company that specializes in custom software development and data engineering solutions. They are seeking an experienced Key Account Executive to manage and grow a portfolio of strategic accounts, focusing on expanding revenue through upselling and cross-selling GAP's offerings in IT professional services.
Enterprise SoftwareMobile AppsOutsourcingSoftwareWeb Apps
No H1B
Responsibilities
Serve as the primary commercial and strategic point of contact for a portfolio of GAP's key North American customers, including technology, data, AI and Agentic transformation stakeholders
Grow accounts profitably through upsell and cross-sell of GAP's offerings, including nearshore software development, data and analytics, AI and Agentic transformation, cloud and application services
Build and maintain strong, customer-centric relationships, positioning GAP as a strategic technology partner and trusted advisor on how to scale smarter with nearshore teams and AI and Agentic transformation-enabled solutions
Lead commercial negotiations, renewals and expansions with client procurement and executive leadership, aligning deal structures to client value, outcomes and GAP margin targets
Partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery, proactively managing expectations, risks and dependencies across teams and time zones
Collaborate with new business sales to smoothly transition wins into long-term key accounts, shaping account plans and multi-year roadmaps
Identify, validate and develop new opportunities within client organizations (business units, product lines, regions) and within active engagements, including pilots, PoCs and scaled delivery programs to drive expansion revenue
Capture lessons learned from your portfolio and feed them back into GAP's offerings, playbooks and Centers of Excellence in software, data and AI and Agentic transformation
Generate referenceable customer success stories, testimonials and referrals that drive net-new business and support marketing and sales motions
Support Delivery in resolving issues or escalations, aligning stakeholders and driving recovery plans that maintain trust and long-term partnership
Forecast and track key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization, using GAP's CRM and reporting tools with high data quality
Prepare and present executive-ready account plans and QBR/MBR materials summarizing results, roadmap, opportunities, risks and stakeholder sentiment
Initiate and lead recurring business reviews with client and GAP stakeholders to provide visibility into value delivered, progress against goals and next-step growth initiatives
Model GAP's values: low ego, high accountability, growth mindset, and commitment to helping teammates and clients succeed
Qualification
Required
8+ years of experience in key account management, client partner, or enterprise account roles, with at least 4 years in B2B software and/or IT services
Proven track record in a B2B customer-facing role in IT services, consulting, or nearshore software development, focused on managing and growing enterprise or upper mid-market accounts
Demonstrated ability to grow complex accounts while consistently meeting or exceeding revenue and margin targets
Strong commercial acumen, able to understand client business models, technology roadmaps and industry-specific challenges, and translate them into GAP service opportunities
Excellent communication skills, with the ability to present and influence at all levels of a client organization, including C-suite, product, technology and procurement
Ability to manage multiple stakeholders and projects across several accounts, often with competing priorities, without sacrificing quality of customer experience or growth potential
Financial literacy and comfort with pricing, budgeting and deal structuring for recurring services and project-based engagements
Strong CRM discipline and proficiency with business applications such as Excel/Sheets, PowerPoint/Slides, Teams/Zoom/Meets, and LinkedIn Sales Navigator
Equity, diversity and inclusiveness are central to your values, and you thrive in a collaborative, people-first culture
Bachelor's degree in Business, Marketing, Technology, or a related field; MBA or equivalent experience is a plus
Comfortable working remotely as part of a geographically distributed team and engaging frequently with nearshore teams in Latin America
Willing and able to travel across North America to client sites and occasionally to GAP offices and hubs in Latin America, as needed
Fluent in written and spoken English
Legally authorized to work in the United States. (Note: Immigration sponsorship is not available for this position now or in the future.)
Benefits
Competitive Healthcare Benefits - Medical, dental, and vision coverage
Generous Paid Time Off - Flexible vacation policy to support work-life balance
Remote Work Support - Company-provided laptop and equipment
Financial Wellness - 401(k) retirement plan, Life insurance (Basic, Voluntary & AD&D), Short-term & Long-term disability coverage
Family Support - Comprehensive family leave (Maternity, Paternity)
Professional Development - Training & development opportunities and direct mentorship from senior sales leadership
Performance Bonuses - Additional earning opportunities beyond base + commission
Wellness Resources - Supporting your overall well-being
Company
Growth Acceleration Partners
The leading software development company that partners with growth and enterprise clients to develop custom mobile and web applications.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joyce Durst
CEO/Co-Founder - Entrepreneur | Women Leadership | Software Technology Executive
Paul Brownell
Chief Technology Officer
Recent News
2025-12-11
Company data provided by crunchbase