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Bobcat of Huntsville · 2 days ago

Service Writer/Advisor

Madison, AL

Full-time

Onsite

New Grad, Entry Level

Bobcat of Huntsville is a full service Bobcat Dealership specializing in compact excavators and loaders. They are seeking a Service Writer/Advisor to manage service requests, assist customers, and ensure effective communication between departments.

ConstructionRental

Responsibilities

Schedule all service work and provides supervision of administration and warranty

Take all service requests from salesmen and customers as a service writer

Understanding of the billing process

Answer phones and direct calls to the appropriate department

Communicate with Parts Department and Warehouse team for technician parts needs

Assist in basic parts functionality such as looking up, pulling, and processing parts through the billing process as needed

Verify parts are entered properly on service orders

Assist the service manager in meeting department goals as needed

Greet customers and assist with unloading/loading machines

Communicate effectively to customers regarding technicians findings

Qualification

Mechanical aptitudeService drive familiarityCustomer service skillsSpanish speakingCommunication skills

Required

Excellent communication skills, both verbal and written

Relevant experience is a plus

Familiarity with the inner workings of a service drive

Must be able to pass a drug screen

Occasionally lifting /carrying up to 50 pounds or pushing/pulling small objects

Sitting most of the time

Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis

Occasionally exposed to weather conditions, fumes, and loud noise