Apply on Employer Site

Alabama Power Company · 1 day ago

Mgr, Billing & Compliance

Atlanta, GA, United States

Full-time

Onsite

Senior Level

5+ years exp

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company, serving approximately 4.2 million natural gas utility customers. The Manager of Billing and Compliance leads the billing team to ensure accurate and compliant customer billing and oversees relationships with third-party vendors to maintain high standards of service and regulatory compliance.

Electrical DistributionEnergyLogisticsRetail

Comp. & Benefits

Responsibilities

Lead and manage the billing team responsible for generating accurate and timely customer bills

Ensure billing systems are maintained, tested, and updated in accordance with rate changes, tariff updates, and regulatory requirements

Oversee resolution of complex billing issues and customer inquiries

Lead the bill print and distribution team, ensuring all customer bills are produced, printed, and delivered on schedule and in compliance with regulatory and company standards

Monitor and implement regulatory changes affecting billing practices (e.g., state public service commission rules, FERC requirements)

Develop and maintain procedures to ensure billing compliance with all applicable laws, regulations, and tariffs

Serve as liaison with Regulatory Affairs and Legal teams to implement required changes

Prepare and support audit responses related to billing and compliance activities

Formulate and execute strategic plans for billing operations that align with Southern Company's overall business objectives

Ensure that strategies are forward-thinking, customer-focused, and adaptable to regulatory changes

Identify opportunities to streamline billing processes and improve accuracy

Establish internal controls and key performance indicators (KPIs) for billing accuracy and compliance

Lead projects to enhance billing systems and data integrity

Establish key performance indicators (KPIs) and metrics to monitor and evaluate the effectiveness of billing operations

Implement continuous improvement initiatives to drive operational excellence

Act as the primary liaison with internal and external stakeholders, including regulatory bodies, to ensure compliance and address any issues related to billing operations

Work with IT and other departments to leverage technology solutions that enhance billing operations

Ensure systems are up-to-date and capable of supporting strategic objectives

Lead and develop a high-performing team of billing professionals

Foster a culture of collaboration, innovation, and accountability

Qualification

Billing operations managementRegulatory complianceStrategic planningProcess improvementAnalytical skillsBilling systems experienceTeam leadershipCommunication skillsInterpersonal skillsCollaborationProblem-solving