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Akkodis · 1 day ago

Customer Analytics Data (Subject Matter Expert)

United States

Contract

Remote

Mid, Senior Level

$60/hr - $80/hr

3+ years exp

Akkodis is seeking a remote Customer Analytics Data Subject Matter Expert to contribute to the Customer Analytics & Insights vision. The role involves data validation, report development, and collaboration with stakeholders to enhance data accessibility and accuracy.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Vishal Sharma

Responsibilities

Build Campaign & Digital Workspaces and/or Reports

Translate business requirements into clear, accessible dashboards and reports that enable teams to monitor and evaluate campaign performance

Support stakeholders by increasing accessibility of data & insights through workspaces and report validation

SME knowledge & ownership of Adobe datasets (CJA, AA)

At the direction of our Customer Analysts, work cross-functionally with stakeholder teams such as Ecommerce, Personalization/CRM, CDP to align on data integrity, reporting requirements and defined metrics to ensure data needs are prioritized and met

Using CJA and/or AA - acute ability to troubleshoot, validate, and investigate any nuances in the data to ensure accuracy and integrity of the decision made

Conduct audits of dimensions, events, and calculated metrics to maintain data integrity

Implement governance protocols for data validation and distribution

Develop a deep understanding of business objectives and campaign strategies to validate end-to-end date accuracy – from initial business requirements to campaign execution in the CDP, to outcome tracking in Customer Journey Analytics

Understand how Digital releases and site changes/promotions could impact metrics regularly to cut through noise in validation efforts

Qualification

Adobe AnalyticsAdobe Customer Journey AnalyticsData ValidationSQLCuriosity mindsetPresentation skillsCreative problem solverTeam-oriented mindsetTime management

Required

Bachelor's degree or 2-3+ years of customer journey analytics experience

3-5 years of experience working in Adobe Analytics and 2-3 years in Adobe CJA – creating reports and awareness of backend architecture

Data Validation SME experience

Proficient with SQL for querying large datasets

Demonstrated a curiosity-mindset and ability to identify patterns in data

Team-oriented mindset with the ability to take direction and collaborate across various internal teams

Strong presentation skills, both verbal and written

Creative problem solver

Proven ability to work independently and take ownership of projects with minimal oversight

Demonstrates a proactive mindset with a strong bias for action and continuous improvement

Commitment to building strong relationships

Ability to manage time effectively and balance multiple tasks

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

An EAP program

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)