Schneider Electric · 2 days ago
OEM Customer Service Representative
United States
Full-time
Remote
Mid Level
3+ years expSchneider Electric is seeking an OEM Customer Service Representative to provide support for their Direct OEM Accounts in conjunction with Sales teams. The role involves order processing, customer support, and managing customer relationships while ensuring customer expectations are met.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
This individual will be involved in supporting a target list of direct OEM Accounts
Order processing activities: Direct Order Entry, Order followup, Order Escalation, Order Management
Customer Price Profile Management
Manage Dedicated Customer Ordering Portals
Customer Product forecasting activities with SE plants
Collaborating support activities with Sales teams
Address Customer Concerns
Promote SE Electronic tools
Manage Claims/Credits/Backlog Management, bFO (SalesForce.com) Case Management, RCM (Request Complaint Management)
A good understanding of Customer SPA’s (Special Price Agreement)
Validates the order schedule and communicates with the customer to ensure expectations are being met. Direct engagement with the internal manufacturing facilities vendors
One-time customer quotes may be required to a manage price discrepancies. Must submit and quote customer Bill of Materials (BOMs)
Product cross references may be required based on the request
Manage customer Blanket orders
Qualification
Required
College/Technical Diploma or 3-6yrs related work experience
Proficient in the use of Quote2Cash(Q2C), SE Advantage, SAP, Salesforce.com(bFO), Microsoft office suite
Must be able to effectively learn and utilize company software programs/collaborative tools
Must manage multiple tasks and priorities simultaneously
Develop and Manage Customer Relationships
Preferred
A basic understanding of competitor products is a benefit
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2026-01-08
Company data provided by crunchbase