Apply on Employer Site

Marriott International · 2 days ago

flex Senior Event Manager

7750 Wisconsin Ave, Bethesda, MD, 20814, US

Full-time

Hybrid

Mid, Senior Level

$35.58/hr - $47.60/hr

2+ years exp

Marriott International is the world’s largest hotel company, seeking a Senior Event Manager to coordinate and manage complex events. The role involves preparing event documentation, ensuring high-level service, and maximizing revenue through effective event management.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events

This position primarily handles complex events

Ensures a seamless turnover from sales to service back to sales

Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events

Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence

Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience

Solve problems and/or suggest alternatives to previous arrangements if necessary

Leads pre-event and post-event meetings for assigned groups

Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions

Manages customer budgets to maximize revenue and meet customer needs

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales

Conducts pre- and post-event meetings as required to review/communicate group needs and feedback

Manages group room blocks and meeting space for assigned groups

Adheres to all standards, policies, and procedures

Celebrates successes and publicly recognizes the contributions of team members

Up-sells products and services throughout the event process

Participates in customer site inspections and assists with the sales process when necessary

Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)

Manages revenue and profitability associated with events

Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups

Reviews billing and payments with clients

Interacts with guests to obtain feedback on product quality and service levels

Handles guest problems and complaints

Makes presence known to customer at all times during entire event process

Follows up with customer post-event

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details

Strives to improve service performance

Sets a positive example for guest relations

Reviews comment cards and guest satisfaction results with associates

Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details

Qualification

Event ManagementCustomer ServiceBudget ManagementSales StrategyProblem SolvingCommunication SkillsTeam Leadership

Required

High school diploma or GED; 2 years experience in the event management or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Benefits

401(k) plan

Stock purchase plan

Discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Coverage for medical

Dental

Vision

Health care flexible spending account

Dependent care flexible spending account

Life insurance

Disability insurance

Accident insurance

Adoption expense reimbursements

Paid parental leave

Paid sick leave

0.0384 PTO balance for every hour worked

Minimum of 9 holidays annually

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)