NEOGOV · 22 hours ago
Information Aide
Georgetown: 710 Main Street, TX
Full-time
Onsite
Entry Level
$16.71/hr - $16.71/hr
1+ years expNEOGOV is a company within Williamson County, and they are seeking an Information Aide to provide customer service and assistance to courthouse visitors and callers. The role involves managing event calendars, overseeing reception duties, and performing clerical tasks as needed.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides customer service to internal and external customers via telephone, email and in person
Retrieves, sorts, and distributes incoming mail and faxes
Provides information and directions to all visitors and callers including coordinating assistance for internal and external agencies
Oversees conference room, historic courtroom, and commissioner courtroom calendars for booking and use
Enter workorders for repairs and collaborates with county staff on maintenance issues
Performs light housekeeping and maintains visitor areas and common spaces
Assist department staff and management with events and other clerical duties as needed
Attends all meetings and trainings as required
Performs special duties as assigned
Provides coverage at a reception desk to assist visitors and callers
Handles and manages all event calendars for Historic Court House and facilities
Prepares and set up courtroom for weekly Commissioners Court
Schedules all visitor tours, field trips and other visits to the courthouse
Serves as back-up to the switchboard assignment
Operates county switchboard and answers phone calls to be routed to appropriate department
Assist with translating calls as needed
Assists and maintains internal and external phone numbers and addresses database
Serves as back-up to the rotunda assignment
Qualification
Required
High school diploma or GED
One (1) year of customer service experience
Knowledge of Microsoft Office Suite and multi-line telephone processes
Preferred
Bilingual in English and Spanish
Benefits
Group health plans for medical and dental coverage
Employee Assistance Program (EAP)
Life
Short-term disability and long-term disability insurance
Flexible spending accounts for health care and dependent care reimbursements
Retirement benefits
Texas County & District Retirement System (TCDRS)
Retirement savings program (Deferred Compensation)
12 paid holidays
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase