Amplitude · 1 day ago
Senior Director, Customer Success
San Francisco, CA
Full-time
Onsite
Director/Executive
$258K/yr - $387K/yr
8+ years expAmplitude is the leading digital analytics platform, helping over 4,300 customers build better products and digital experiences. The Senior Director of Customer Success will lead and scale the North America Enterprise Customer Success Management organization, focusing on customer adoption, retention, and expansion across strategic accounts.
AnalyticsBig DataEnterprise SoftwareInformation TechnologyProduct ManagementSaaSSchedulingSoftware
Responsibilities
Define and execute the vision and strategy for the North America Customer Success Management organization, driving operational excellence across all post-sale motions
Own key performance indicators (KPIs) for the region, including gross retention and net revenue retention (NRR)
Collaborate with Sales, Professional Services, Product and Marketing to ensure a seamless, end-to-end customer journey and champion the voice of the customer internally
Ensure Amplitude successfully delivers quantifiable value for our customers through onboarding, renewal and growth
Act as an Executive Sponsor for Amplitude’s most strategic and complex enterprise accounts in North America, leveraging your deep technical expertise to drive successful outcome and unblock accounts
Handle high-level customer escalations, providing a deep technical and business perspective to drive swift and satisfactory resolutions
Lead, mentor, and scale a team of Customer Success Managers fostering a high-performance, customer-centric, and technically proficient culture
Develop and implement best-in-class playbooks for value realization, adoption, and risk mitigation across the entire customer portfolio
Qualification
Required
8+ years of experience in Customer Success, Account Management, or post-sales leadership within a B2B Enterprise SaaS environment
5+ years of experience in managing large, regional, or global teams
Proven success in developing and executing strategies that significantly improved Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
Strong Technical Acumen: Demonstrated ability to understand, explain, and evangelize a complex, highly technical B2B SaaS product (preferably in product analytics, data, or mar-tech)
Exceptional executive presence and communication skills, with the ability to articulate complex technical and business value to C-suite stakeholders
A strategic, analytical mindset with the ability to translate high-level vision into tactical, measurable plans for the team
Demonstrated ability to thrive in a fast-paced, high-growth, and constantly evolving technology environment
Preferred
Prior Technical Field Experience (Highly Preferred): Previous experience as a Technical Account Manager (TAM), Sales Engineer (SE), Solutions Consultant, or similar client-facing technical role
Benefits
Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, and Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), learning and development (annual), commuter transit/parking (monthly), home office equipment (annual), and much more
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)
Company
Amplitude
Amplitude is a product intelligence platform that provides digital product tools that help teams run and grow their businesses.
501-1000 employees
H1B Sponsorship
Amplitude has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (22)
2023 (19)
2022 (16)
2021 (23)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$311.48MKey Investors
Sequoia CapitalGICIVP
2021-09-28IPO
2021-08-01Secondary Market· $4.6M
2021-06-09Series F· $150M
Leadership Team
Spenser Skates
CEO, Co-Founder
Curtis Liu
Co-founder, CTO
Recent News
Business Insider
2025-12-05
New Enterprise Associates
2025-12-02
Company data provided by crunchbase