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Penn Medicine, University of Pennsylvania Health System · 1 day ago

IT Services Specialist (Senior, Mid, Associate)

Philadelphia, PA

Full-time

Onsite

Entry, Mid, Senior Level

5+ years exp

Penn Medicine is dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The IT Services Specialist will utilize technical knowledge and customer service skills to assess customer needs and implement solutions while ensuring compliance with relevant regulations.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Endpoint Deployment & Management: The Senior IT Services Specialist will deploy Windows and Macintosh desktops and laptops in accordance with IS standards. The Senior IT Services Specialist will provide support for hardware and operating system issues for supported devices, ensure devices are appropriately patched and that core enterprise management software is installed, and troubleshoot issues as identified by end users. The Senior IT Services Specialist will also assist with configuring, deploying and troubleshooting University of Pennsylvania and UPHS mobile apps, including assisting with enrolling in enterprise Mobile Device Management solutions

Networking: The Senior IT Services Specialist will assist users with establishing and maintaining network connectivity to supported endpoints and mobile devices. The Senior IT Services Specialist must adhere to University and UPHS standards with regards to connecting devices to wireless and wired networks, and to assist users with identifying the appropriate network(s) for each device. The Senior IT Services Specialist may interface with University and UPHS networking teams to configure devices, including acquiring and configuring IP addresses and security settings to ensure device connectivity

Software & Collaboration Services: The Senior IT Services Specialist will assist in the installation, configuration and triaging of University of Pennsylvania and UPHS software and collaboration tools, including but not limited to productivity software such as Microsoft Office 365, videoconferencing tools such as Microsoft Teams, Zoom and Blue Jeans, cloud storage services such as Penn+Box and Microsoft OneDrive, and custom scientific, clinical and education software as needed

Digital Equipment & Vendor Relationships: The Senior IT Services Specialist will initiate the scientific equipment onboarding process and partner with end users and vendors to complete the onboarding process. Activities include but are not limited to documenting vendor requirements and technical architectures, assessing network and other infrastructure requirements, and engaging other IS teams and leadership as necessary to ensure the solution functions as intended. The Senior IT Services Specialist will engage with the end users and vendor as necessary to conduct necessary maintenance

Information Security & Compliance: The Senior IT Services Specialist ensures the safety, confidentiality & security of all University of Pennsylvania and UPHS patient, research, student and employee data. The Senior IT Services Specialist will adhere to all University of Pennsylvania and UPHS policies regarding the protection of sensitive data, and alerts supervisors to issues when identified. The Senior IT Services Specialist will advise end users on policies, standards and best practices, depending on the type of data. The Senior IT Services Specialist partners closely with Information Security to triage and investigate potential breaches upon identification and to assist users in service recovery as needed

Projects & Special Initiatives: At the direction of department management, the Senior IT Services Specialist will be serve as a lead the support for projects. Such projects may include but are not limited to the enterprise deployment of new or upgraded capabilities, the onboarding and set up of new departments and research laboratories, or the relocation of existing facilities to new locations. Support responsibilities may include the break down and setup of computer equipment, configuring devices for wired and wireless network connectivity, communicating, training and installing new and upgraded software, and other project specific needs as identified

Qualification

Windows deploymentMacintosh deploymentNetwork connectivityInformation SecurityMicrosoft Office 365Mobile Device ManagementCustomer serviceCollaboration toolsCompliance knowledgeTechnical documentation

Required

High School Diploma/GED and 5+ years of field support experience (Required for Senior level)

High School Diploma/GED and 3+ years of field support experience (Required for Mid-level)

High School Diploma/GED and 1+ years of field support or related experience (Required for Associate level)

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees