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Alabama Power Company · 1 day ago

Specialist I, Billing Account

Naperville, IL, United States

Full-time

Onsite

New Grad, Entry Level

Alabama Power Company is a subsidiary of Southern Company, serving millions of utility customers. The role involves analytical tracking and reporting processes in support of billing services, requiring strong customer service and data analysis skills.

Electrical DistributionEnergyLogisticsRetail

Comp. & Benefits

Responsibilities

Administer analytical tracking and reporting of key business metrics for internal use and regulatory compliance. You'll be responsible for managing and distributing various reports (Excel, PDF, Power BI) to stakeholders

Manage and monitor inquiries from both internal and external sources. You'll be a partner with internal teams to resolve complex billing issues, acting as a Subject Matter Expert (SME) for our services and software

Lead Strategic Solutions projects from start to finish, including requirements gathering, functional design, and user acceptance testing (UAT). You'll develop an in-depth understanding of our software and service environment, including CC&B

Help train and develop new and existing employees on department processes. You'll build strong relationships across departments, promoting a highly collaborative culture focused on accurate and timely billing

Manage communications and partner with a wide range of teams, including Technology, Legal, Accounting, and Executive Leadership

Qualification

Microsoft Office SuiteData analysisCCB experiencePower BISQLInterpersonal skillsProblem-solvingTeam collaborationOrganizational skillsAdaptability

Required

Bachelor's degree or equivalent experience in Accounting, Finance or Business Management; high school diploma or equivalent

Microsoft Office Suite (Word, Excel, PowerPoint)

Proficiency in Microsoft Excel for data analysis and reporting

Experience with CCB (Customer Care and Billing) or a similar utility billing system

Familiarity with Microsoft Teams for collaboration

Experience in SharePoint

Organizational and Time Management Skills: This includes the ability to prioritize tasks, meet tight deadlines, and maintain keen attention to detail

Adaptability and Resilience: The role requires to perform at a high level in a fast-paced and ever-changing environment, successfully adapting to shifting priorities and work demands

Problem-Solving and Proactiveness: Strong analytical and problem-solving skills, along with the ability to anticipate needs and take initiative with minimal direction

Interpersonal and Communication Skills: This position requires a high degree of tact and diplomacy when interacting with others and handling sensitive issues

Team Collaboration: Assist with and contribute to projects as needed