Time Machine · 1 week ago
Customer Success & Implementation Manager
United States
Full-time
Remote
Mid Level
3+ years expTime Machine is a fast-growing AI company based in California that focuses on revolutionizing sales training and onboarding. The SMB Customer Success & Implementation Manager will play a crucial role in onboarding customers and helping them create effective training content using the company's AI-powered platform.
Computer Software
Responsibilities
Customer Onboarding & Implementation
Help Customers create high quality training content with our platform
Build customer relationships and add value to them
Production Deployment & Adoption
Expansion & Champion Development
Customer Advocacy & Feedback
Cross-Functional Collaboration
Qualification
Required
3+ years of experience in B2B SaaS in a Sales or CS role
Basic understanding of sales operations, sales training, and best practices
Proven track record of managing customer relationships and driving successful outcomes
Exceptional communication and presentation skills, comfortable engaging with C-level executives and end users alike
Strong problem-solving abilities with a consultative approach to customer challenges
Data-driven mindset with ability to analyze usage metrics and translate insights into action plans
Experience managing multiple accounts simultaneously while maintaining high-touch relationships
Comfortable learning and explaining AI-powered technologies to non-technical audiences
Experience with CRM systems (Salesforce, HubSpot), customer success platforms, and Project management/tracking tools
Proactive, self-motivated, and able to work independently without constant oversight
Genuine passion for customer success and helping others achieve their goals
Adaptable and comfortable working in a fast-paced startup environment where priorities evolve quickly
Collaborative team player who thrives on cross-functional partnerships
Preferred
Experience with sales enablement, training, or onboarding tools is a strong plus
Benefits
Competitive salary and benefits in a high-growth, VC-backed AI company
Opportunity to work with innovative AI technologies and directly impact customer success
Close collaboration with founders and leadership team to shape customer experience and company direction
Fast-paced, dynamic environment with significant growth opportunities as the company scales (great career path opportunities)
Flexible remote work options
Culture that prioritizes people and customer success above all else
Equity opportunity based on contribution
Company
Time Machine
AI Native, AI First Onboarding & Training Platform for Sales & Partner Teams.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase