Vista Applied Solutions Group Inc ยท 1 day ago
Service Desk Supervisor
Statesville, NC
Full-time
Onsite
Senior Level
5+ years expVista Applied Solutions Group Inc is seeking a Service Desk Supervisor to lead and continuously improve their IT Service Desk operations. This role is responsible for service delivery planning, staff leadership, process development, and ensuring a high-quality end-user experience across the organization.
Information TechnologySoftware
Responsibilities
Service Desk Leadership & Operations
Service Management & Process Improvement
Change & Release Management
Technology, Budgeting & Strategy
Training & User Experience
On-Call & Support Coverage
Qualification
Required
High school diploma or equivalent (required)
4+ years in a Service Desk or Help Desk role
5+ years supporting enterprise-class networks and end users
Experience managing or leading service desk or call center operations
Strong experience with modern Windows client operating systems
Above-average knowledge of networking fundamentals and physical cabling (Ethernet patch panels, jacks, plugs)
Experience with service desk systems such as Dell KACE, ManageEngine, or similar
Familiarity with IT service and deployment frameworks (ITIL 4, Agile, EDM, etc.)
Preferred
Associate degree in Business Administration, Computer Science, CIS, or related field (preferred)
CompTIA A+ and Network+ or equivalent certifications (preferred)
Company
Vista Applied Solutions Group Inc
Vista Applied Solutions Group is a staffing and recruiting company offering application software development services.
201-500 employees
H1B Sponsorship
Vista Applied Solutions Group Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (117)
2023 (173)
2022 (114)
2021 (120)
2020 (165)
Funding
Current Stage
Growth StageCompany data provided by crunchbase