Insight Global · 1 week ago
Lead Salesforce Business Analyst
United States
Contract
Remote
Senior Level, Lead/Staff
10+ years expInsight Global is seeking a Lead Salesforce Business Analyst responsible for driving the delivery of high-quality business and functional requirements for Salesforce solutions in healthcare provider management. This role leads requirements-elicitation sessions, translates business needs into specifications, and ensures successful project delivery.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Lauren Veum
Responsibilities
Serve as a subject matter expert in provider operations, including clinical workflows, scheduling, care delivery, documentation, revenue cycle, referrals/authorizations, care coordination, and patient access
Lead and facilitate requirements-gathering sessions with cross-functional stakeholders, including clinical, operational, and technical teams
Translate operational and clinical needs into detailed technical and functional requirements for the company on Salesforce
Document business requirements, workflows, user stories, acceptance criteria, and data mappings
Analyze current-state workflows and systems to identify gaps, inefficiencies, and improvement opportunities
Conduct root-cause analysis and propose solutions to system issues
Support Salesforce platform configuration, troubleshooting, and optimization for provider-related applications
Ensure system designs support provider-centric workflows and regulatory/quality mandates
Collaborate with Project Managers to define project scope, estimates, timelines, risks, and status communications
Coordinate activities across IT, provider operations, clinical teams, and external vendors
Support change management, release planning, and production deployments
Lead development of training materials and sessions for provider users and IT staff
Maintain strong end-user engagement throughout the design, development, testing, and deployment lifecycle
Comply with all IT security requirements and policies; safeguard system credentials and report security incidents
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Clinical focus, or equivalent experience
10+ years of experience in business or systems analysis within IT development, with at least 3 years in the healthcare industry
3-5 years with Salesforce
Exceptional requirements-elicitation, facilitation, communication, and documentation skills
Strong analytical, problem-solving, and mentoring capabilities
Familiarity with advanced IT concepts, LAN, security, and web technologies
Experience with client/server databases (SQL, DB2), reporting tools, and data models
Proficiency with Microsoft Office, Visio, SQL Server, SharePoint, and Agile/Scrum processes
Understanding of SDLC, change management, and software quality assurance practices
Experience supporting Salesforce platform and healthcare provider workflows
Ability to multitask, prioritize, and adapt to changing environments
High attention to detail and ability to manage multiple concurrent deadlines
Preferred
Experience in Workers' Compensation or healthcare delivery settings strongly preferred
Ability to run SQL statements against SQL databases
Experience with vendor applications (e.g., VIRSYS 12) built on top of Salesforce for provider management
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase