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Lumitec · 20 hours ago

Customer Service Specialist

Erie, PA

Full-time

Onsite

New Grad, Entry Level

Truck-Lite Co., LLC, a Clarience Technologies company, is committed to delivering exceptional customer experiences. The Customer Service Specialist will focus on resolving customer inquiries, managing orders, and enhancing customer satisfaction through effective communication and problem-solving.

ElectronicsIndustrial DesignIndustrial EngineeringManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Respond to customer inquiries by phone, email, or other communication to provide non technical problem resolution

Resolve complex or unusual requests and problems that may require a customized response and communicate solutions or requested information to the customer

Analyzes a customer’s needs and refers to other services or technical department for follow-up or additional information as needed

Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction

May be assigned to coordinate and resolve critical problems for customers

Uses a customer relationship application or database to record activities and research product issues/common problems that occur to design consistent solutions

Oversee Return Merchandise Authorization (RMA) process

Manage order board and work with planning to drive timely delivery of product to customer

Uses knowledge expertise of specific product(s) and service(s) to resolve problems, make process improvements, enhance resources, and increase effectiveness of the overall customer experience

Manage customer portals to obtain PO’s, RMA information, order changes, debits, etc

Analyze and process debits and credit requests

Coordinate planning efforts to resolve customer issues and order problems to develop solutions

Process orders through email, EDI, Demand Scheduling, web, fax, and phone. Handle any rejections by contacting the customer directly and then processing through JDE

Analyze order maintenance opportunities based upon line fill and Customer needs, then take appropriate action for best results

Position requires compliance with the Technology Control Plan and the Federal Export and Control Policy established for the Corporate