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Dassault Systèmes · 1 day ago

Operational Advisor (Patient Payments) (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$115K/yr - $153K/yr

8+ years exp

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. The Professional Services Operational Advisor is a Subject Matter Expert role focusing on advising and mentoring clients during and after the implementation of Medidata Clinical Cloud Products, ensuring successful adoption and operational excellence.

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Culture & Values

Responsibilities

Provide strategic input, guidance, advice, knowledge and best practices to support Partners in driving implementation and adoption of Medidata Clinical Cloud Products

Advise and mentor clients/partners during implementation which may include workshop delivery

Establish 'Trusted Advisor' Partner relationship through effective consultation

Provide operational expertise during and after implementation and enablement Enablement activities

Lead and deliver new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases

Develop and maintain relationships with SMEs

Attend Key Operational Meetings in support of Medidata Clinical Cloud Products

Work closely with the relevant Sales team members to support further adoption of products across the platform

Where appropriate develop operational specific materials to support the use of Medidata Clinical Cloud Products

Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences

Represent Professional Services team in Product Adoption and Optimization (PAO) workstreams and initiatives; sharing knowledge back to the full Professional Services team

Support training of wider Professional Services team to enhance Product and Industry knowledge across team

Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams

Provide operational insight to defect and enhancement requests

Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented

Attend specific Product Forums related to Medidata Clinical Cloud Products

Ensure SOPs and other process documents are up to date

Work with Medidata Global Education on the development of training plans and collateral material

Qualification

Clinical trial softwareClinical Operations experienceClinical Data ManagementPatient Payments processingChange managementTroubleshootingInterpersonal skillsOrganizational skillsCommunication skillsPresentation skillsTeam collaboration

Required

Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills

Demonstrated practical knowledge of Clinical trial software technology

Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills

Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals

Ability to overcome obstacles, troubleshoot and reach resolutions

Willingness for up to 30% national/international travel time

Demonstrate they can work independently

Take initiative and demonstrate responsibility and accountability

Collaborate well with other functions/departments

Possess 8+ years experience from Clinical Operations and/or Clinical Data Management roles in Sponsor, CRO or other equivalent organizations

Possess 4+ years experience from Patient/Participant Payments processing roles in Clinical Technology provider, Sponsor, CRO or other equivalent organizations

4 - year Degree required or equivalent experience

Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)

Lead change and think strategically

Create/lead strategic initiatives

Lead teams - both internal and customer - during the implementation of a 'change management (or other)' initiatives

Consult/advise customers

Engage with customers and internal stakeholders at Senior/Exec level

Be involved in the selling process - and making presentations to customers