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Vanguard · 18 hours ago

Workplace Solutions Service Innovation Product Manager - B2B Service

Charlotte, NC

Full-time

Hybrid

Senior Level

5+ years exp

Vanguard is a company dedicated to the long-term financial wellbeing of its clients. They are seeking a Service Innovation Product Manager to define and build products that serve Plan Sponsors, Consultants, and B2B Operations, playing a critical role in shaping the future of service delivery.

FinanceFinancial Services

No H1B

Responsibilities

Own the Product Vision & Roadmap: Define and prioritize features over a multi-year horizon

Translate Strategy into Action: Partner with Experience, Analytics, and Operations leaders to align product goals with strategy and client needs. Collect 'voice of' insights on plan sponsors, participants, and Vanguard service crew to shape priorities and sequencing of releases

Product Delivery & Backlog Management: Create, refine, and prioritize user stories to ensure delivery teams focus on the highest-value work

Stakeholder Engagement: Collaborate across B2B / Sponsor, Operations, Contact Center, and Platform teams to gather input, manage expectations, and communicate progress

Measure Impact: Define success metrics, monitor performance, and adjust priorities based on data and feedback

Champion the User Experience: Advocate for plan sponsors, consultants, and crew by ensuring solutions are intuitive, scalable, and impactful

Qualification

Product ManagementStakeholder ManagementStrategic ThinkingAgile DeliveryAnalytical SkillsDomain Knowledge

Required

5+ years in product ownership, product management, or related roles; familiarity with agile delivery preferred

Domain Knowledge of Workplace Solutions / B2B Operations: Understanding of plan sponsor, consultant, and Client Relationship Team processes and priorities

Strategic Thinking: Ability to shape near- and long-term priorities and translate them into actionable roadmaps

Stakeholder Management: Skilled at influencing across functions and lines of business

Analytical Skills: Comfort with data insights and visualization to communicate outcomes and inform decisions