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Marsh McLennan · 2 days ago

Manager I - Account Management - Captives

Dallas - Main

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $182K/yr

5+ years exp

Marsh is the world’s top insurance broker and risk advisor, and they are seeking a Client Service Leader to support the Deputy Regional Leader. This role involves managing client relationships, leading teams, and implementing strategies for client engagement and operational efficiency.

Financial ServicesProfessional ServicesService Industry

Responsibilities

Manage a team consisting of Deputy Team Leaders, Client Team Leaders, Account Managers and Account Administrators. Providing strong leadership to Deputy Team Leaders, fostering a high-performance culture and ensuring effective collaboration

Deliver and help manage the execution of initiatives, setting clear goals, and providing guidance and support to Deputy Team leaders

Collaborate with the Deputy and Regional Leaders to establish a cohesive team, ensuring teams under their direction are aligned, motivated, and performing at their best to achieve the organization’s goals

Take a proactive approach to managing client relationships, working closely with the Client Team Leaders to ensure client satisfaction and retention

Develop and implement strategies to enhance client engagement, drive revenue growth, and maintain strong client relationships

Act as a point of escalation for any client-related issues or concerns, ensuring timely resolution and/or further escalation to the Deputy and Regional Leaders

Drive operational efficiency, streamlining processes and optimizing resource allocation

Implement best practices and leverage optimal utilization of resources, including technology to enhance productivity and work with COG effectively to deliver high-quality services to clients

Support and oversee the successful execution of change initiatives, ensuring colleagues understand the 'why' and the 'how' of the change and allowing a smooth transition and effective adoption of new processes and systems

Communicate change objectives, vision, and benefits, fostering a positive attitude towards change and addressing concerns and resistance from team members

Foster a positive and inclusive work environment, promoting colleague engagement, motivation, and professional development. Hold Deputy Team Leaders accountable for maintaining and increasing engagement within their teams

Help develop and implement effective internal communication strategies to foster a sense of connection and consistent messaging within the region. Facilitate communication channels to promote information sharing, updates, and alignment

Qualification

Client relationship managementCaptive insurance knowledgeLeadershipAccounting designationTeam managementChange managementTrainingDevelopmentCommunication skills

Required

Bachelor's degree in insurance, accounting, or related field

A minimum of 5 years of recent captive, finance, accounting, audit or insurance experience

Experience in leading teams

Preferred

An internationally recognized professional accounting designation, such as a CPA, CA, ACCA or ACA

Prior captive management with knowledge of local regulations and procedures, with a commitment to continuous learning

The ability to provide training to Client Service Accountants and Client Service Managers, fostering a culture of empowerment and professional growth

Familiarity with captive insurance policy structures with technical ability to discuss regulatory updates with clients

Benefits

Health and welfare benefits

Tuition assistance

401K savings and other retirement programs

Employee assistance programs

Company

Marsh McLennan

Glassdoor4.0

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.

Founded in 1871

New York, New York, USA

10001+ employees