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CVS Health · 21 hours ago

Administrative Customer Support Specialist (Bilingual – Spanish or Arabic)

Phoenix, AZ

Full-time

Onsite

Entry Level

$21.10/hr - $44.99/hr

1+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Administrative Customer Support Specialist is responsible for ensuring smooth office operations and delivering exceptional customer service, acting as a primary contact for inquiries and managing administrative processes.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Respond to external chat inquiries, resolving general questions and providing accurate information about benefits and services

Provide a high level of customer service by fielding internal and external inquiries, resolving or redirecting as appropriate

Conduct administrative office coordination to ensure timely and efficient operations

Ensure efficient workflow and adherence to established policies and procedures

Serve as the internal and external point of contact for the department, ensuring clear and concise communication with employees, stakeholders, and senior management

Perform other duties as needed

Qualification

Customer serviceBilingual SpanishBilingual ArabicMicrosoft Office SuiteOrganizational skillsMultitasking skillsWritten communicationConfidentialityIndependent work

Required

1+ year of experience within a health plan or healthcare environment

Must reside in Pacific Standard Time

Bilingual, specifically in both English and either Spanish or Arabic

Ability to work 8 hours per day from Monday-Friday (between 7am-6pm, supporting Arizona Time Zone)

Preferred

Resides in Arizona

Excellent written communication skills, including strong grammar and spelling

Strong organizational and multitasking skills

Proficiency with Microsoft Office Suite and other administrative tools

Ability to work independently and maintain confidentiality

Bachelor's degree

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.