Apply on Employer Site

Insight Global · 2 days ago

OCM Analyst

Arizona, United States

Contract

Onsite

Mid Level

$60/hr - $65/hr

3+ years exp

Insight Global is seeking an OCM Analyst to facilitate the transition to a new payment processing solution. The OCM Analyst will be responsible for driving awareness, capability, and adoption among key stakeholders, ensuring a smooth transition and measurable user readiness through targeted communication and training plans.

EmploymentHuman ResourcesRecruitingSales

Responsibilities

Build targeted Organizational Change Management (OCM) plans that leverage multiple channels (e.g., meetings, demos, emails, FAQs) to communicate benefits, timelines, and what to expect

Conduct stakeholder analysis for impacted applications to determine “who” and “how many,” including key leaders and user segments

Assess change impacts, identify areas of resistance, and recommend mitigation strategies

Craft clear, effective communications and engagement materials tailored to stakeholder needs

Develop training resources and job aids for new functionality; coordinate with SMEs to deliver just‑in‑time learning

Partner with leadership to ensure alignment and visible sponsorship throughout the rollout

Design and execute readiness assessments and adoption pulse checks; analyze results and recommend actions

Collaborate with the project team to monitor adoption, surface gaps, and drive additional support/communication/training as needed

Support post‑go‑live hypercare with accessible channels for questions and ongoing reinforcement activities

Qualification

Change ManagementStakeholder AnalysisCommunication SkillsTraining DevelopmentReadiness AssessmentsSelf-starterCollaborationAdaptability

Required

Change Management background

3-5 years experience in either Change Management/light training

Self-starter, picks up information quickly and proficiently

High level of proficiency in core OCM activities

Ability to participate in meetings with the core team as well as participate in meetings with stakeholder groups to develop targeted/multi-vehicle communication and engagement plans

Developing a stakeholder analysis of each application to understand the 'who'/how many

Assess Change Impacts – level of change, how to address, understand areas of resistance

Strong Communicator/ability to develop clear, effective communication

Provide guidance and expertise in resources/job aids/training

Ability to work with all levels of employees – understand the criticality of Leadership Alignment

Experience building Readiness Assessments – ensuring users are ready for the change

Work with the project team to gauge adoption – uncover areas of additional support/communication/training

Ability to develop job-aids and resources for targeted stakeholder groups on new functionality