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Computershare · 2 days ago

Account Management Supervisor I

1505 Energy Park Drive, St Paul, MN, 55108, US

Full-time

Hybrid

Mid, Senior Level

$81K/yr - $110K/yr

4+ years exp

Computershare is a global leader in financial administration, providing innovative corporate trust solutions to a diverse client base. The Account Management Supervisor I role involves developing and maintaining strong customer relationships, leading a team of Analysts, and ensuring compliance with operational guidelines while participating in efficiency projects.

BankingFinance

Responsibilities

Ensuring that service and productivity standards and goals are met timely

Monitoring and recording performance standards and departmental reports for items requiring attention or action

Escalating issues when accounts are found to be non-compliant, an excessive risk to the organization or are outside of standard operating procedures

Training, managing and serving as a technical resource for a team of direct reports on the responsibilities, product enhancements and new products

Providing ongoing coaching and feedback, recognizing and developing team members

Qualification

Financial services experienceAnalytical skillsLeadership experienceProduct knowledgeBusiness strategy executionVerbal communicationWritten communicationInterpersonal skills

Required

A minimum of 4 years of financial services experience and a minimum of 1 year of leadership experience; preferably in a Corporate Trust, Account Management or related field

Ability to independently research an escalated operational issue, determine the appropriate course of action to be taken, and effectively direct those actions

Strong product knowledge and understanding to be able to convey the knowledge of the processes to team members

Developing and executing business strategies to maximize revenue and profitability

Excellent verbal, written and interpersonal communication skills