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Numi Organic Tea · 1 week ago

Omnichannel Operations Coordinator

Oakland, CA

Full-time

Hybrid

Entry, Mid Level

$71K/yr - $78K/yr

2+ years exp

Numi Organic Tea is a purveyor of premium quality organic teas committed to authenticity and sustainability. The Omnichannel Operations Coordinator is responsible for maintaining multiple Ecommerce platforms, ensuring accurate data management, and collaborating with various teams to optimize inventory levels and maximize profitability.

Food and BeverageOrganic FoodTea

Responsibilities

Perform all inventory management entries and analysis in Shopify; maintain accurate inventory/reporting and reconcile in Numi’s ERP (Sage)

Prepare inventory transfers to Numi’s Ecommerce 3PLs; reconcile inventory and collaborate with 3PLs as needed

Resolve / troubleshoot errors in Shopify customer data (i.e. contact name, address, etc.)

Review, monitor, troubleshoot EDI 940s-945s to/from 3PL and Sage

Receive shipped orders (EDI 945s) into Sage and review

Support with inventory allocation for Amazon bulk buys and BTRS

Partner with Finance, Operations, and 3PLs to assist with Amazon chargebacks, shortages $’s and reasons, along with other operational metrics like labeling, vendor lead time, confirmation rate

Additional Amazon support for Marketing as requested

Maintain inventory and platform integrity for other online partners: Faire, Target.com, Walmart, etc

Support with new item setups in systems and at 3PLs

Partner with Marketing/Finance to understand promotional strategy and activity by item and timeframe to assist with demand planning for all ecommerce platforms

Perform all support for maintaining customer requirements and data platforms for all channels, including DOT, iHerb, Walmart, Target, UNFI, etc

Perform trouble-shooting with systems and partners as needed

Support Operations team with customer compliance, KPIs, and scorecards

Support new customer onboarding with EDI and related data, new items, and customer paperwork

Provide customer service and operations support for international customers, and general support for all customer service functions

Provide internal CS and operations-related support for all departments within the organization

Qualification

ShopifyAmazonInventory ManagementERP SystemsData AnalysisExcelCommunication SkillsOrganizational SkillsProblem Solving

Required

2+ years of administrative experience in Shopify and Amazon, preferably with CPG products

Strong proficiency in inventory management and analyzing data

Experience using ERP systems, EDI experience is a plus

Possess a strong working knowledge of computer programs, Excel, Word, CRM, PowerPoint, and other MS office programs. Intermediate Excel required

A self-starter with the ability to accomplish objectives with minimal supervision

Possesses a sense of urgency, an acute attention to detail, and strong organizational skills

Ability to identify and address potential demand issues, analyze root causes, and propose solutions

Embraces newly assigned projects with enthusiasm, works well under pressure, meets multiple deadlines

Excellent communication skills to effectively collaborate with cross-functional teams and present data-driven insights to stakeholders

Benefits

Comprehensive medical

Dental

Vision

401K with match

Company

Numi Organic Tea

Founded in 1999 by brother and sister Ahmed Rahim and Reem Hassani, Numi Organic Tea is an award-winning social enterprise, founding B Corporation member, and leading purchaser of organic, Fair Trade teas distributed in more than 50 countries.

Founded in 1999

Oakland, California, USA

11-50 employees