Technical Support Specialist - Draper, UT jobs in United States
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ProdataKey ยท 1 day ago

Technical Support Specialist - Draper, UT

positionPDK
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

ProdataKey is a growing Utah technology company seeking a Technical Support Specialist to provide telephone support to dealers. The role involves managing support processes, answering inbound calls, and creating documentation for self-help resources.

Cloud ComputingSecuritySoftware
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Growth Opportunities

Responsibilities

Answer inbound dealer support calls
Utilize support processes to streamline the customer support experience
Manage processes around: Validate and authorize defect reports on issues found
Enter RMAs
Chat monitoring
Document creation for dealer self-help knowledge-base
Other special projects as assigned

Qualification

Low Voltage ExperienceNetworking ExperienceSecurity Equipment ExperienceMicrosoft Office ProficiencyGoogle Suite ProficiencySupport Management ExperienceCommunication Skills

Required

Exceptional communication skills; Verbal, Written, Phone
Previous support management of team or teams
Proficient in Microsoft Word, Excel, and Outlook
Proficient in Google (Docs, Email, Calendar, Etc)

Preferred

Low Voltage, Networking, Security Equipment, or Door Hardware experience a plus

Company

ProdataKey

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ProdataKey provides cloud-based access control and SaaS services.
dateFounded in 2011
location
Draper, Utah, USA
people-size51-200 employees
web-link
https://www.prodatakey.com

Funding

Current Stage
Growth Stage

Leadership Team

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Evan Orme
Chief Technology Officer
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Cole Nebeker
Partner Success Manager
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Company data provided by crunchbase