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Crown Residential · 1 day ago

Leasing Advisor

Pompano Beach, Florida

Full-time

Onsite

New Grad, Entry Level

Crown Residential, LLC. is seeking a Leasing Advisor to achieve and maintain occupancy goals for their community. The role involves engaging potential new residents and their families, closing lease agreements, and driving revenue for the property while ensuring compliance with leasing policies and maintaining high standards of resident service.

LeasingMarketingProperty DevelopmentProperty ManagementReal Estate

Responsibilities

Conduct site presentations, effectively sell to prospects and lease apartments. Site presentations include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments

Ensure leasing documents and legal documents are completed accurately

Effectively explain all lease and community policies to new and current residents

Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs

Conduct follow-up activity such as thank you notes or call-backs with prospects after initial community visit

Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle

Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and all other funds

Present prepared files and documentation to Property Director for final approval

Maintain high standards of resident service and relations with the handling of resident service requests and various concerns professionally and timely

Conduct thorough move-in orientation and apartment inspection with new residents. Work proactively with residents to ensure a seamless move-in experience

Ensure all model/show units are fit for display and checked for cleanliness daily

Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice

Understand and correctly utilize our lead management system, resident portal, and all other property management software

Enter service requests into company software and communicate the needs of the resident clearly. Work closely with Service Team to ensure resident satisfaction

Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary update your supervisor of the situation and document appropriately

Actively follow up with prospects/residents to ensure full satisfaction

Exercise confidentiality and trustworthiness when handling sensitive information

Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President

Create a professional and positive atmosphere when greeting future residents

Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful and tactful

Any other tasks assigned or directed

Qualification

Customer service skillsCompetitive marketProperty management softwareInterpersonal skillsBasic mathematical functionsMicrosoft OfficeSocial media management

Required

Excellent customer service skills

Exhibit good interpersonal skills while serving residents and working with supervisor, co-workers, vendors and contractors

Possess thorough knowledge of the competitive market and amenities surrounding the property

Have an understanding of how to promote to, and target an audience for the purpose of Leasing

Ability to work through difficult situations and maintain positive interactions with prospective residents, Crown Residential teammates, contractors and vendors

Knowledge and computer operation systems (Microsoft Word, Excel, PowerPoint, etc.)

Ability to perform basic to intermediate mathematical functions

Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 9-6. Work in excess of 40 hours per week is likely

Consistent, regular and in person attendance during assigned hours at the workplace are required