Infosys · 18 hours ago
Deskside Support Administrator
Rochester, NY
Full-time
Onsite
Entry Level
3+ years expInfosys is a global leader in next-generation digital services and consulting. They are seeking a Deskside Support Administrator to handle end user IT support, including troubleshooting hardware and software issues, and assisting in the development of guidelines for modern workplace management.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
No H1B
Responsibilities
Candidate will be the point of contact for user problems with hardware and software, including printer support (on site/remote/by phone)
Responding to client support requests raised through ITSM tool/emails
Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance
Address customer requests for installation, configuration, test, maintenance of hardware and software components
Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
Installing and upgrading operating systems and computer software and visiting the client’s desk when needed
Experience in administering desktop applications, tech refresh, OS (Operating System – Windows 10/11) deployments and configurations, meeting support and meeting SLAs
Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous
Good knowledge of MS Office suite
Infrastructure Installation – End-to-end deployment of server room, networking, and peripheral hardware infrastructure
IT Equipment Relocation – Secure transfer and reinstallation of IT department assets, ensuring minimal operational downtime
IT Equipment Installation – Deployment, configuration, and operational validation of computers, servers, and network devices
IT Department Technical Support – On-site troubleshooting, diagnostics, and maintenance services
Rack Maintenance per Site – Preventive and corrective servicing of equipment racks, including cable management and airflow optimization
UPS Units – Primary Inspection – Visual and functional assessments of uninterruptible power supply systems
Workday Time Clocks – Primary Inspection – Operational verification of attendance tracking devices
Badge Readers Inspection – Testing and servicing of employee identification access systems
Network Switches/Servers Mounting – Secure racking and cable integration for core network and server hardware
Equipment Transfer and Final Disposal – Removal, transport, and certified disposal of IT assets in compliance with e-waste regulations
Audio and Videoconferencing Systems Installation – Setup, integration, and testing of communication systems
Site Inspection Walkthroughs – Structured visual and technical assessments of IT facility conditions
Qualification
Required
Candidate must be located within commuting distance or willing to relocate to Rochester, NY. This position may require travel in the US
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Candidate will be the point of contact for user problems with hardware and software, including printer support (on site/remote/by phone)
Responding to client support requests raised through ITSM tool/emails
Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance
Address customer requests for installation, configuration, test, maintenance of hardware and software components
Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
Installing and upgrading operating systems and computer software and visiting the client's desk when needed
Experience in administering desktop applications, tech refresh, OS (Operating System – Windows 10/11) deployments and configurations, meeting support and meeting SLAs
Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous
Good knowledge of MS Office suite
Infrastructure Installation – End-to-end deployment of server room, networking, and peripheral hardware infrastructure
IT Equipment Relocation – Secure transfer and reinstallation of IT department assets, ensuring minimal operational downtime
IT Equipment Installation – Deployment, configuration, and operational validation of computers, servers, and network devices
IT Department Technical Support – On-site troubleshooting, diagnostics, and maintenance services
Rack Maintenance per Site – Preventive and corrective servicing of equipment racks, including cable management and airflow optimization
UPS Units – Primary Inspection – Visual and functional assessments of uninterruptible power supply systems
Workday Time Clocks – Primary Inspection – Operational verification of attendance tracking devices
Badge Readers Inspection – Testing and servicing of employee identification access systems
Network Switches/Servers Mounting – Secure racking and cable integration for core network and server hardware
Equipment Transfer and Final Disposal – Removal, transport, and certified disposal of IT assets in compliance with e-waste regulations
Audio and Videoconferencing Systems Installation – Setup, integration, and testing of communication systems
Site Inspection Walkthroughs – Structured visual and technical assessments of IT facility conditions
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred
Excellent communication skills
Exposure to End User Computing support model
Ability to quickly grasp user's technical aspects
Customer focus
Punctual & Process oriented
Relationship building with the customer and stakeholders
Benefits
Medical/Dental/Vision/Life Insurance.
Long-term/Short-term Disability.
Health and Dependent Care Reimbursement Accounts.
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
401(k) plan and contributions dependent on salary level.
Paid holidays plus Paid Time Off.
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
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2026-01-08
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