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First Interstate · 21 hours ago

Online Account Opening Associate I

Billings, MT

Full-time

Onsite

Entry Level

1+ years exp

First Interstate BancSystem is a financial institution seeking an Online Account Opening Associate I. This role provides bank operation services for the Online Account Opening delivery service while assisting clients with their experience through the bank's website or mobile application.

BankingCredit CardsFinancial ServicesWealth Management

Responsibilities

Reviews online account application statuses

Validates document accuracy in the core operating system

Facilitates accurate transactional entries

Follows up and reports on missing documentation and information

Mails out Account Agreements to correct signature card(s) (if applicable)

Manages, reviews, and/or cancels incomplete applications and Auto-declined applications

Critically evaluates information gathered from risk prevention sources and ensure consistency

Verifies interest rates are correct for newly established OAO accounts

Validates and manage OAO account funding and chargebacks (ACH or credit/debit cards)

Orders Debit Cards and/or checks for new OAO accounts (if applicable)

Works with partner vendors to make sure operational processes and infrastructure are viable

Works with the Analytics team and Product Manager to ensure proper reporting and analytics requirements are defined and supported by the business requirements

Reviews compliance required documentation exists and for accuracy

Provides exceptional customer service including responding to internal and external customer inquiries, troubleshooting, and resolving issues in a timely manner

Actively looks for and identifies possible risks and fraudulent activities

Works effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs, and recommending solutions

Navigates multiple computer systems, applications, and utilize search tools to find information

Performs other job-related duties, special projects, upgrades, and conversions as assigned by management

Qualification

Customer serviceDocument validationRisk evaluationCompliance knowledgeData entryProblem solvingBasic math skillsCommunication skillsTeamwork

Required

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organizations

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, percent, and to draw and interpret bar graphs

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsible for adhering to operational controls and compliance with all required regulations and policies such as Reg CC, Reg D and DD, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations to ensure the safety and soundness of all transactions related products and services

High School Diploma or General Education Degree (GED) required

less than 1 year related experience, training, and/or equivalent combination of education and experience required