Pacific Life · 2 days ago
Operations Documentation Associate
Newport Beach CA-700
Full-time
Hybrid
Mid Level
$25.66/hr - $31.36/hr
3+ years expPacific Life is a leading insurance company focused on providing financial security and planning for its policyholders. They are seeking an Operations Documentation Associate to develop and maintain informational resources for Operations teams, ensuring consistent workflows and high-quality service delivery.
FinanceFinancial ServicesInsurance
Responsibilities
Support all Operations areas by updating job aids, bulletins, research materials, and letter/email templates
Maintain accurate, complete, and up-to-date procedural resources for Operations teams to ensure consistent workflows and high-quality service delivery
Update internal and external administrative forms and applications based on approved recommendations, ensuring alignment across impacted teams and related procedural materials
Manage updates within the Forms Master Library in OpenText and communicate changes clearly through bulletins and other established channels
Research processes with Operations subject matter experts to develop or refine content, evaluating impacts across all relevant teams to ensure comprehensive updates
Produce documentation that adheres to established content standards, compliance requirements, formatting guidelines, and usability best practices
Validate the accuracy of updated materials with appropriate reviewers before rollout to ensure readiness for any business or client-impacting changes
Capture the rationale behind documentation decisions for historical tracking and provide summaries of change history when requested by internal partners or auditors
Keep department task-tracking tools updated to enable accurate reporting of workloads, progress, and capacity
Actively build business knowledge by learning Core Operations processes and staying current on operational changes to better support documentation needs
Collaborate with managers, senior team members, and business partners to gather feedback and identify opportunities to strengthen technical writing, documentation strategy, and professional competencies
Manage multiple tasks and deadlines effectively while maintaining strong attention to detail and quality
Meet target deadlines for performance reviews and SMART goal check-ins and evaluations
Qualification
Required
3-4 years of Operations experience and strong knowledge base of Operations procedures
1-2 years' experience with internal documentation review and enhancement
Must have excellent verbal and written communication skills
Strong PC skills (especially Excel, MS Word), and time management skills
Ability to organize resources, information and data into useable formats to meet the needs of end users
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President and Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase