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Thomson Reuters · 21 hours ago

Customer Success Manager - Global Trade

New York, NY

Full-time

Hybrid

Mid, Senior Level

$106K/yr - $198K/yr

5+ years exp

Thomson Reuters is a global leader in providing trusted content and technology solutions. They are seeking a Customer Success Manager for Global Trade to oversee client relationships, address technical needs, and ensure customer satisfaction while acting as a product expert and technical resource.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Serve as the primary product expert for Global Trade, providing advanced recommendations, workshops, and solutions for customer needs and escalations

Develop and execute comprehensive customer success plans for Global Trade, aligning with client objectives and ensuring continuous value realization

Monitor customer health metrics and proactively address challenges to drive successful Global Trade implementations

Collaborate with customers to define and track ROI metrics, delivering strategic business reviews and showcasing Global Trade’s impact

Work cross-functionally with Sales, Product, Engineering, and Support to integrate customer feedback, support expansion opportunities, and enhance the Global Trade offering

Build strong relationships with key stakeholders, fostering customer advocacy and positioning yourself as a trusted advisor in global trade compliance

Stay current on industry trends and best practices, providing thought leadership and guidance to customers

Qualification

Global Trade expertiseSaaS solutionsOneSource Global TradeGainsight experienceSalesforce experienceSaaS implementationsERP applicationsCloud software solutionsBusiness acumenCommunication skillsConflict resolutionProblem-solving

Required

5+ years of progressive experience in Customer Success Management, Account Management, or a related client-facing role within a SaaS environment

Demonstrable deep expertise and hands-on experience with OneSource Global Trade formerly known as Integration Point

Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving

Ability to travel, 25%

Preferred

Gainsight or Salesforce user experience a plus

Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus

Experience working in and around cloud software solutions and cloud delivery models

Benefits

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

Social Impact: Make an impact in your community with our Social Impact Institute.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.

Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.

Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)