Ashley | The Wellsville Group · 1 day ago
Delivery Operations Coordinator
Batavia, New York
Full-time
Hybrid
New Grad, Entry Level
$0/yr - $17/yrAshley | The Wellsville Group is seeking a detail-oriented Delivery Operations Coordinator to manage scheduling and coordinate with guests at their Batavia, NY location. The role involves ensuring smooth delivery operations and providing excellent guest experiences.
Furniture
Responsibilities
Monitor and organize the inbox daily, responding promptly
Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly
Contact guests to book deliveries, share operating hours, and keep communication consistent
Follow up daily until every delivery is confirmed
Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction
Submit Route Change Forms and Account Reviews, following up to resolve issues
Track deliveries in real-time to ensure accuracy and timeliness
Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions
Take on additional tasks as needed to support the team
Qualification
Required
Strong computer skills, including typing and Microsoft Office
Clear, professional phone presence
Ability to multitask and stay focused in a busy environment
Comfortable sitting for up to 4 hours at a time
High School Diploma or GED
Preferred
Customer service experience
Company
Ashley | The Wellsville Group
WHO WE ARE: We always aim to be a great place to work.
Founded in 1967
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Skovensky
Regional Human Resources Business Partner
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