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Chase · 1 day ago

Alternative Payments Operations – Associate

10420 Highland Manor Dr, Tampa, FL, 33610, US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Chase is a leading financial institution offering innovative financial solutions to a diverse clientele. As an Alternative Payments Operations – Associate, you will enhance payment operations by streamlining processes, implementing new technologies, and managing payment processing across various products.

BankingFinancial Services

Responsibilities

Lead teams responsible for operational processes within the payments lifecycle by setting priorities, directing workflows, and monitoring performance against established metrics

Oversee payment processing operations, setting daily production goals, delegating work, and implementing action plans to achieve strategic priorities, high productivity, quality, and enhanced client experience

Manage daily operations, resolving production or quality issues, escalating process delays to management, and ensuring key control tasks are executed on business initiatives

Apply strategic thinking and sound judgment in decision-making, while leveraging leadership, communication, and conflict resolution skills to build collaborative and engaged teams

Participate in fraud detection and prevention, mitigating financial and reputational risks, and assist in strategic initiatives to align resource allocation with long-term goals

Lead or contribute to projects related to client experience, process optimization, and provide expertise in automation, risk management, and compliance with operational guidelines

Qualification

Operations leadershipGlobal payment processingData analysisCybersecurity controlsAutomation technologiesISOSwift knowledgePayments operations experienceInterpersonal skills

Required

Demonstrated ability in operations leadership or management within payments, with at least two years of experience, effectively leading high-performing and engaged teams to drive success

Advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency, change management, and issue management

Proficiency in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders

Ability to apply a commercial and growth mindset to adapt to fast-paced operations environments and new business initiatives, leveraging strong interpersonal skills for collaboration

Understanding of cybersecurity controls and anti-fraud strategies to identify and address potential threats, ensuring the protection of information and systems

Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey