Capstone IT Staffing ยท 21 hours ago
Information Technology Support Analyst
KC Metro Area
Contract
Onsite
New Grad, Entry Level
$25/hr - $27/hrCapstone IT is hiring an IT Support Analyst to provide day-to-day desktop and technical support for employees and contingent workers in a large enterprise environment. This role involves installing, upgrading, and supporting computer equipment, while delivering hands-on and remote Tier 1 support with a strong focus on customer service and timely issue resolution.
AppsCloud ComputingConsultingInformation TechnologySoftwareStaffing Agency
No H1B
Responsibilities
Provide technical assistance and issue resolution with strong emphasis on customer support, teamwork, urgency, and follow-through
Image, configure, install, repair, upgrade, and maintain desktop and laptop computer systems
Troubleshoot hardware and technical incidents to identify root cause and resolution
Resolve tickets assigned individually or through a shared group queue, delivering timely customer support
Provide in-person and remote technical support to end users
Resolve tickets within the ServiceNow Support queue while meeting department specifications and SLAs
Deliver high-quality customer service through detailed and accurate ticket documentation
Perform inventory of devices and track assignments to individual users
Assist customers with installation of new software packages in compliance with licensing requirements
Perform new hire desk setups, including equipment deployment and connectivity
Support office and department moves by reconnecting and validating equipment
Partner with IT Service Owners to resolve complex or escalated issues
Provide accurate information regarding IT products, services, and availability
Follow up with customers and provide updates on request status
Document resolution steps for recurring issues within the knowledge base
Review and update outdated knowledge base documentation
Participate in Problem Management and Change Management processes as required
Provide Tier 1 audiovisual (AV) hardware troubleshooting
Support on-site AV connections and presentation setup when requested
Qualification
Required
High School Diploma or GED
Working knowledge of computer hardware and operating systems
Ability to troubleshoot and resolve technical issues
Strong written, verbal, and listening communication skills
Analytical, detail-oriented, and well organized
Ability to work independently and collaboratively within a team environment
Self-starter with the ability to manage assigned work and priorities
Company
Capstone IT Staffing
Capstone IT unlocks your business potential with the transformative power of technology and human resources.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Richards
CEO
Company data provided by crunchbase