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Springhill Hospice · 1 day ago

Clinical Specialty Program Manager

Mobile, AL

Full-time

Onsite

Entry, Mid Level

1+ years exp

Springhill Hospice is dedicated to providing first-class care in a serene environment. The Clinical Specialty Program Manager will champion program initiatives, providing coaching, training, and support for staff while implementing business development strategies and ensuring best practices in specialty care.

Hospital & Health Care

Responsibilities

Conduct regular field coaching sessions with field representatives, providing guidance and mentorship on program strategies, techniques, and best practices

Support liaisons in achieving access targets and driving census and admission growth through focused coaching, performance management and leadership development

Conduct educational needs assessments to customize training for associates and healthcare providers

Assist in assessment, planning, implementation, and evaluation of patient and family’s response to care

Demonstrate knowledge of community resources and assist staff with referrals for patients and families

Build preferred provider relationships to optimize care coordination needs

Participate in Designated Specialty Care team meetings to review patient cases and provide guidance on critical transition needs identified

Deliver comprehensive training for new program associates, including orientation to the program, program goals, and results-based performance coaching

Coach on Sales Skills Training Model for business development new hire liaisons

Update Sales Skills Training Model as needed, to include BD Best Practices, changes, and updates

Analyze market trends and competitor activities, develop sales strategies, and set goals for the field team related specialty program initiatives

Monitor specialty program(s) sales performance, identify areas for improvement, and implement strategies to achieve program initiatives

Will be responsible for recruiting, interviewing, and on-boarding hospice sales representatives

Track activities, analyze data, and provide reports to senior leadership

Will conduct ongoing CRM training

Conduct marketing assessments and develop a comprehensive marketing plan designed to meet budgetary volume projections

Stay current with industry and marketplace changes and opportunities for competitive advantage

Qualification

Nursing experienceRegistered Nurse licenseSales Skills TrainingMarket analysisData analysisCoachingTraining developmentCommunicationTeam collaboration