Keurig Dr Pepper Inc. · 17 hours ago
Sr Customer Service Representative
Maspeth, NY
Full-time
Onsite
Mid, Senior Level
$30/hr - $35/hr
2+ years expKeurig Dr Pepper is a leading beverage company in North America, with a portfolio of over 125 brands. The Senior Customer Service Representative role involves supporting operational, financial, and administrative functions, ensuring accurate invoicing, and coordinating with vendors and internal teams in a fast-paced environment.
CoffeeFood and BeverageManufacturing
Responsibilities
Process and reconcile vendor invoices, ensuring accuracy through proper documentation and system entry
Audit transactions to prevent duplicate or incorrect payments and resolve discrepancies related to pricing, quantities, or approvals
Maintain organized financial records, proof-of-delivery documentation, and supporting files
Support month-end close activities, audits, and compliance reporting in coordination with Finance
Support with CAPEX administrative reporting
Serve as a primary point of contact for vendor, customer, and internal operational inquiries
Communicate with vendors to resolve billing or supply issues and coordinate returns as needed
Assist with customer and account setup and maintenance, including cash and charge accounts
Maintain general office operations, including mail distribution, office supplies, uniforms, badges, and business materials
Coordinate employee onboarding activities such as orientation support, I-9 verification, badge creation, and uniform distribution
Maintain accurate employee records, personnel files, attendance, and vacation tracking
Support employee programs and administrative training needs as required
Prepare routine operational and financial reports and identify discrepancies for resolution
Assist with purchase order creation and tracking for approved projects
Maintain documentation related to capital projects, receipts, vendor payments, and fixed assets
Maintain a high volume of professional phone and email communications related to customer service, invoicing, and operations
Collaborate closely with Operations, Finance, Sales, and leadership to support daily business needs
Participate in meetings and provide timely updates to stakeholders
Qualification
Required
2+ years of experience in customer service, office administration or warehouse/distribution
2+ year experience with invoicing or accounts payable processes (SAP preferred), payroll certification preferred (A plus)
2+ years working knowledge of Microsoft Word and Excel
Strong organizational, communication, and problem-solving skills
Benefits
Medical
Dental
Vision
Disability
Paid Time Off (including vacation and sick time)
401k with company match
Tuition Reimbursement
Mileage Reimbursement
Company
Keurig Dr Pepper Inc.
Keurig Dr Pepper (KDP) is a leading beverage company in North America, with annual revenue in excess of $14.1 billion and nearly 28,000 employees.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$49.52BKey Investors
Starboard ValueJAB Holding Company
2025-10-27Post Ipo Equity· $7B
2025-10-13Post Ipo Equity
2025-08-25Post Ipo Debt· $18.96B
Leadership Team
G
George Lagoudakis
SVP Finance US Refreshment Beverages
J
Jane Gelfand
Senior Vice President, Strategic Finance & Capital Markets
Recent News
2025-12-31
2025-12-20
2025-12-19
Company data provided by crunchbase