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New York Life Insurance Company · 1 day ago

LTD Team Leader

United States

Full-time

Remote

Senior Level

$75K/yr - $126K/yr

5+ years exp

New York Life Insurance Company is dedicated to delivering comprehensive insurance and absence management solutions for mid-sized and large companies. The LTD Team Leader will manage a team of Claim Managers to achieve operational goals and ensure quality claim practices while fostering a culture of learning and accountability.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes their employees

Demonstrates ownership of their claim inventory through proactive management and produces consistent highquality results

Provide transparent communication so our teams can make informed decisions

Empower decision-making at the right level while promoting accountability and ownership of outcomes

Works closely with claim managers by scheduling and participating in case plan sessions and attending their team’s daily medical review sessions

Utilize and proactively assess dashboard vs. various metrics reports to ensure consistent team and team performance

Develop high performing team by providing growth opportunities, coaching and candid feedback to help others continue to learn and grow

Works closely with LTD Director on customer, client, and organizational challenges

Maintain Enterprise Mindset by acting in best interest of the entire company

Manages team's claim performance according to published Quality and Compliance standards

Develop high-performing teams focused on continuous improvement and world-class experience by striving for excellence, not perfection, and learning from our missteps

Partners with Director of LTD Operations and peer group to ensure contingency plans are in place to achieve outcomes when challenges arise, such as staffing shortages, new business, system implementation, etc

Deliver excellent end-to-end customer experiences by embracing external best practices, technology and ways of working

Partners with Account Management, Sales, and Director of Client Solutions to attend client visits/finalist presentations and responses to claim investigations / resolutions as needed

Qualification

Disability Claims ManagementTeam ManagementLong-term Disability ExperienceCommunication SkillsCustomer AcumenStrategic SkillsAdaptability

Required

Prior direct supervisor or management experience

Ability to work with high sense of urgency

Strong verbal and written communication skills

Maintain professionalism and flexibility despite conflicting demands

Strong acumen for customer needs; solid understanding of financial principles of business

Strong strategic and tactical skill set

Ability to prioritize critical objectives focusing on high impact activities

Demonstrate a mastery of Disability Claims Management, and the functional and technical knowledge and skills to perform the job

Demonstrate the ability to meet or exceed goals. Motivates staff towards desired outcomes

Ability to communicate clearly and succinctly with all levels of the organization. Encourage candor and openness to foster creativity and an exchange of ideas

Effective at disseminating information for staff to successfully fulfill their duties and responsibilities

Ability to manage complex and escalated issues with confidence and results

Able to adapt to changing and often ambiguous circumstances

Preferred

5+ years of long-term disability claim management experience

Bachelor degree or applicable work experience

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)