Harvard Maintenance ยท 17 hours ago
Call Center Customer Service Representative
Miami, FL
Full-time
Onsite
Mid Level
3+ years expHarvard Maintenance is a leading provider of top-tier janitorial services to high-end clients. They are seeking a Client Solutions Center Representative to manage work order administration and handle inbound calls in their 24/7 Client Solutions Center.
DeliveryJanitorial ServiceLaundry and Dry-cleaning
Hiring Manager
Marti Pranger
Responsibilities
Answer, direct, and relay inbound calls, messages, and email messages promptly and professionally
Provide timely responses to client inquiries and service requirements
Monitor, create, and dispatch work tickets across multiple software platforms and applications
Accurately enter and update work order information and inspection data in real-time
Ensure timely follow-up and closure of work tickets while maintaining detailed records
Identify recurring issues or workflow bottlenecks and recommend improvements to enhance efficiency and accuracy
Collaborate closely with Operations teams to resolve service concerns and support service excellence
Contribute to the achievement of Key Performance Indicators (KPIs) through proactive communication, issue resolution, and process alignment
Participate in identifying process improvement opportunities, offering recommendations for enhancements to workflows, ticketing practices, or communication protocols
Provide essential administrative support, including generating and distributing status reports to track work order progress
Support billing and invoice verification processes to ensure accuracy and timely processing
Review, correct, and verify data entries to maintain data integrity
Be available for on-demand shift coverage as needed during the week
Adapt to changing priorities and contribute to a collaborative team environment
Qualification
Required
Excellent phone etiquette and professional verbal and written communication skills
Strong customer service orientation with a commitment to providing positive client experience
Proficient in Microsoft Excel and other Microsoft Office applications
Ability to quickly learn and navigate multiple software platforms and systems
Exceptional attention to detail with the ability to manage multiple tasks simultaneously
Strong organizational skills and the ability to prioritize in a fast-paced environment
The ability to work independently with minimal supervision while maintaining productivity and quality standards
Willingness to work flexible hours and provide coverage during business-critical times
Preferred
Experience in a customer service or call center environment
Familiarity with work order management systems or service dispatch platforms
(3+) years of relevant experience
Associate's degree
Benefits
Health, Dental, Vision and Disability insurance
401k and Health Spending Accounts
Paid time off and holidays
Recognition and Professional Development Programs
Company
Harvard Maintenance
Harvard Maintenance is a cleaning company that provides maintenance and janitorial services for organizations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stan Doobin
CEO and Owner
Lourdes Pineda
Chief Financial Officer
Recent News
GlobeNewswire News Room
2024-11-27
Company data provided by crunchbase