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Lifepoint Health® · 2 days ago

IT Technical Services Manager

1086 Franklin St, Johnstown, PA, 15905, US

Full-time

Onsite

Mid Level

Lifepoint Health is a diversified healthcare delivery network committed to making communities healthier. The IT Technical Services Manager will be responsible for managing support requests, diagnosing customer issues, and providing end-user support and training.

Health CareHospitalMedicalRehabilitation

H1B Sponsor Likely

Responsibilities

Enters support requests into tracking system and assigns ticket number or other identification

Interviews customer to determine nature and scope of the customer's issue, and the appropriate response

Diagnoses, resolves and closes customer issues according to service level guidelines

Promptly escalates issues to higher level technical support or management when necessary

Documents and reports customer inquiries regarding new/different functionality

Provides end-user desktop training and minor hardware/peripheral repair as appropriate

Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges

Qualification

Technical SupportDesktop Operating SystemsUser Access ManagementHardware RepairCustomer Service

Required

Bachelor's Degree

High school diploma required

Benefits

Comprehensive Benefits

Financial Protection & PTO

Financial & Career Growth

Employee Well-being

Professional Development

Company

Lifepoint Health®

Glassdoor3.1

Lifepoint Health is a leading healthcare provider that serves patients, clinicians, communities and partner organizations across the healthcare continuum.

Founded in 1999

Brentwood, Tennessee, USA

1001-5000 employees

http://www.lifepointhealth.net

H1B Sponsorship

Lifepoint Health® has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2020 (2)