Trispoke Managed Services Pvt. Ltd. · 1 day ago
Sr. Network Operations Center (NOC) Technician
Annapolis, MD
Contract
Onsite
Mid, Senior Level
$60K/yr - $65K/yr
1+ years expTrispoke Managed Services Pvt. Ltd. is seeking a Senior Network Operations Center (NOC) Technician to contribute to their Tier 2 CAS Network Operations Center. The role involves incident management, diagnosing system and network failures, and providing solutions to technical queries from customers.
Outsourcing/Offshoring
No H1B
U.S. Citizen Only
Responsibilities
Monitors network management system and engages telecom providers to drive restoral efforts
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information
Solves systems and network problems/questions with limited scope and complexity
Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems
Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units
Takes guidance from other team members or management to resolve less routine issues
Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues
Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures
Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues
Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient
Participates in network solutions design and configurations
Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
This is a 24 x 7 365 Operation Center which requires working some weekends and holidays
Strong Customer Service skills
EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING
Candidate will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months. These positions will be trained one by one from a span of 3 weeks to a month and a half
Transport – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc
DataLink – Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible
Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages
Qualification
Required
High School Diploma / GED minimum education. This position requires AA/AS degree or other 2-year post high school training w/ a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience
Network+ Certification
Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing
Knowledge and understanding of ITIL/ITSM concepts and practices
Experience troubleshooting Cisco devices
Experience with HSRP/BGP routing protocols
Candidates must be US Citizens
Positions are ONSITE in Annapolis, MD
This is SWING SHIFT! hours are 3pm-11:30pm EST. This will not be a rotating shift, so the selected candidate can plan on these working hours
This is a 24 x 7 x 365 Operation Center which requires working some weekends and holidays
Strong Customer Service skills
EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING
Candidate will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months
Preferred
CCNA Certification
Knowledge of Remedy, Netcool, Office 0365, ServiceNow
Company
Trispoke Managed Services Pvt. Ltd.
Established in 2022 with an Idea to provide Cost Effective, Best Quality and Tailor Made services to Clients in field of US Staffing, Recruitment, Medical Billing, Staff Augmentation, Customer Support, Virtual Assistant, Accounting and Book-Keeping.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase