CAI ยท 19 hours ago
Service Desk Analyst
TX-CLIENT-STATE
Full-time
Onsite
Mid Level
$20/hr - $20/hr
3+ years expCAI is a global technology services firm with over 8,500 associates worldwide. They are seeking a motivated Service Desk Analyst II to provide Level 2 technical support and assist with IT-related tasks for their clients.
ConsultingSoftware
Responsibilities
Respond professionally and courteously to all service requests and areas of the business entities
Provide Level 2 technical support to over 14,500 staff using Dameware and remote desktop tools, monitor work queues, and open, update, and close incidents
Thoroughly and accurately document the details of a user request or issue, including diagnostic steps and resolution using existing procedures/documentation
Act as a single point of contact for users, directing questions and reporting problems
Install desktop hardware/peripherals and printers
Activate and manage cell phones/tablets through O365/MDM
Lift equipment weighing up to 50 lbs. and run cables under desks and furniture as needed
Install individual software packages for users as required
Utilize imaging software to expedite large equipment rollouts
Maintain up-to-date system information for asset tracking
Participate in rotating on-call schedules with the team
Assist with managing the IT warehouse and enter asset information for new shipments
Provide IT support to C-level executives and Directors
Exhibit a great attitude and willingness to learn
Qualification
Required
Bachelor's degree in a technical discipline
Minimum of 3 years of experience in break-fix IT services
Ability to diagnose and troubleshoot hardware and software-related issues
Experience with MDM, O365 troubleshooting, and user management
Knowledge of data communication and network concepts, principles, and fundamentals
Strong aptitude or experience in supporting/building data networks
Reliable transportation
Preferred
Proficiency with LAN, WAN/MAN, data center networks, or wireless networks
Excellent customer service and communication skills
Benefits
Medical
Dental
Vision insurance
401k retirement account access
Paid sick leave
Other paid time off as provided by applicable law
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase