Paradigm · 2 days ago
IT Business Systems Analyst Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expParadigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. They are seeking a full-time remote Business Systems Analyst Lead to lead the BA team in delivering user and functional requirements, facilitating requirements elicitation sessions, and generating data reports based on findings.
Health CareHospitalMedical
Responsibilities
Provide technical and functional expertise to Salesforce project
Lead Salesforce enhancements in a hands-on manner
Determining and documenting customer business requirements through formal Business Analysis processes. This task involves planning, designing, and developing efficient business, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments
Business requirements comprehensively documented within functional and technical specifications by writing detailed description of user needs, program functions, and steps required to develop or modify computer programs. Analyze and review existing computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Studies existing information processing systems to evaluate effectiveness and develop new systems to improve production or workflow as required
Help evaluate the impact of corporate initiatives, goals, and vision upon existing application modules; recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based on understanding of current business process
Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports
Provide functional/conceptual/logical design documents/data models, building applicable business case models, preparing and/or implementing UAT scenarios and facilitate UAT testing as documentation of program development
Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, fixes through organization of cross-functional meetings and working with the Project Manager to follow project plans, convey accurate project status, and identify issues and risks. Acquires end user sign off on scope requirements. Files documented results of analysis with project documentation
Support the Salesforce Health Cloud system, including implementation, troubleshooting, maintenance, and support of existing applications. Assist developers to prepare complex datasets or reports which require advanced query or complex business processes
Create and maintain documentation on the system/applications used by the department. Provide input in development of conversion and software implementation project plans on assigned projects. Works with developers to coordinate completion of systems, change control requests and schedules for movement of application across regions (Development to Acceptance to Production). Obtains (or works with PM as assigned) approvals of project documentation and implementation plan. Files with project documentation
Coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants
Assist managers by providing solutions input in response to the operational and strategic needs including research, investigation and making recommendations on new solutions or replacement systems/applications
Direct or assists in the development of new or revised training materials, and training schedule. Assures all affected functional areas are included and informed. Trains or assists in the training of ITS and user personnel in the conversion, implementation or providing overview of the developed or purchased software
Qualification
Required
Education - College degree, preferably a B.S. in Information Systems, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience
Experience - 10 or more years of work experience in business or systems analysis within IT development field with three (3) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position
Workers' Compensation or Healthcare experience including knowledge of provider administration practices
Experience in Salesforce, Healthcloud, and Virsys12 a huge plus
Required non-technical proficiencies and knowledge - Critical skills include excellent interviewing, facilitation, organization, project management, analytical and problem solving, mentoring and strong verbal communications and documentation writing abilities; Strong customer service skills and prior experience supporting internal customers; Good presentation skills and the ability to provide end-user training when needed; Ability to make judgments, decisions and suggestions for procedural improvements; Ability to handle fast-paced work flow and multi-task; Flexible to meet changing needs and multiple tasks; Excellent follow-through skills with strong attention to detail; Strong ability to develop, understand and translate detailed requirements documentation from business client requirements; Adaptive and open to frequent changes in work environment and prioritization; Able to manage multiple competing deadlines; Efficiently able to work independently and as part of a team
Required technical proficiencies/knowledge - Familiar with advanced IT concepts, IT policies, LAN connectivity and LAN security. Familiar with web technologies, PC hardware platforms, and MS Operating Systems. Knowledgeable designer of Intranet and/or web-based systems. Strong experience with client/server databases (DB2, SQL) and reporting tools; Enhanced knowledge of database structure and design; Thorough understanding of Software Development Life Cycle and change management; Expert with all aspects of Microsoft Office and other Microsoft products (InfoPath, Word, Excel, Access, Project, XML, MS SQL Server, SharePoint, VSS, Microsoft Windows); SCRUM/Agile processes; Strong interfaces; Strong knowledge of Internet formats and languages; Enhanced knowledge of software quality assurance methodology and practice; understanding of systems and applications with the ability to learn managed healthcare systems, business analysis and problem solving
Benefits
Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.
Company
Paradigm
Paradigm achieves leading clinical and financial results for catastrophic and complex claims.
1001-5000 employees
H1B Sponsorship
Paradigm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (1)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Neuberger Berman Capital Solutions
2025-07-02Private Equity
2018-09-20Acquired
Leadership Team
D
D. Nathan
Founder
Recent News
2025-12-10
2025-07-02
Company data provided by crunchbase