Goldman Sachs · 1 day ago
AWM, Marcus by Goldman Sachs, Front Office, Team Lead, Analyst, Richardson, TX
Richardson, Texas, United States
Full-time
Onsite
Mid, Senior Level
3+ years expGoldman Sachs is a leading global investment banking, securities and investment management firm. The role involves leading a consumer contact team, coaching and developing customer service representatives, and ensuring operational performance while managing customer issues and complaints.
BankingFinanceFinancial ServicesVenture Capital
Responsibilities
Lead, manage and supervise the day-to-day operations of a team of 15-18 customer service representatives
Coach the team in a real time environment by conducting bi weekly one-on-ones, staff meetings, in addition to on the spot feedback
Assist with interviewing and selection of team members and serve as a role model/mentor to your team and others
Monitor calls and work closely with the business partners to closely manage ongoing professional and personal development of operations team members
Provide hands-on assistance to team members while serving as an escalation point for the operation's customer issues and complaints
Offer guidance to the management team in such areas as real time operational performance, ensuring that service level targets are achieved as set by the business
Project Management/Process owner driving initiatives, recommend improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy
Qualification
Required
Three plus years of customer service management/ service orientated leadership role
High School Diploma or GED / Associates or Bachelor's degree or equivalent military experience preferred
Strong understanding of customer service experience
Must be self-directed, detail oriented, driven, able to work independently in a team-oriented and fast paced environment and have a positive attitude
Experience working with high net-worth customers
Benefits
Training and development opportunities
Firmwide networks
Benefits
Wellness and personal finance offerings
Mindfulness programs
Company
Goldman Sachs
Goldman Sachs is a multinational financial services firm providing securities, investment banking, and management services.
10001+ employees
H1B Sponsorship
Goldman Sachs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1954)
2024 (1685)
2023 (2060)
2022 (2326)
2021 (2258)
2020 (1572)
Funding
Current Stage
Public CompanyTotal Funding
$6B2025-04-23Post Ipo Debt· $6B
2012-06-05Post Ipo Equity
1999-05-14IPO
Leadership Team
David M. Solomon
Chair and Chief Executive Officer
John Waldron
President and Chief Operating Officer
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase