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Neighborly® · 1 day ago

Quality Assurance Specialist

United States

Full-time

Remote

Entry Level

2+ years exp

Neighborly is a hub of service brands that connects customers to local experts in home and business services. As a Quality Assurance Specialist, you will review and audit invoices, partner with the Program Management team on quality assurance initiatives, and support franchisees with program-related issues.

Business DevelopmentFranchiseManagement ConsultingService Industry

Responsibilities

Review and audit invoices to ensure accurate formatting, pricing, and billing

Partner closely with the Program Management team on quality assurance initiatives

Troubleshoot and resolve issues related to estimating and data-transmission software

Support franchisees with questions related to program work and system usage

Assist Franchise Owners with program-related franchise issues

Provide training and ongoing support for Rainbow systems tied to program work

Serve as a liaison between program customers and franchisees to resolve issues and assess satisfaction

Communicate effectively with brand leadership, internal teams, and external partners

Respond to customer, regulatory, and business inquiries in a professional manner

Create written materials such as reports, procedures, correspondence, and documentation

Maintain paperless document management systems and strict confidentiality standards

Qualification

XactimateSymbilityXactAnalysisBusiness mathAttention to detailOrganizational skillsComputer literacyWritten communicationVerbal communicationProblem-solving