Inside Reproductive Health · 1 week ago
Operations Manager, Delivery & Client Success (Podcast)
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $95K/yrFertility Bridge is a company focused on reproductive health, and they are seeking an Operations Manager to lead Delivery Operations across their core offerings. This role involves ensuring operational excellence, financial discipline, and people leadership to drive growth and client satisfaction.
Business DevelopmentConsultingMarketing
Responsibilities
Maintaining 80% gross margins across all clients and services
Achieving gross profit on every engagement
Establishing and managing utilization rates and per-unit costs for each delivery seat and offering (podcast episodes, news digest articles, advertiser deliverables)
Optimizing cost efficiency across both full-time team members and contractors
Designing, documenting, and continuously improving fulfillment systems for Podcast, News Digest, and Advertiser delivery
Ensuring systems are consistently executed, reviewed, and refined
Eliminating unnecessary work to maximize efficiency and clarity
Creating a culture where teams solve problems the same way—effectively and repeatably
Holding team members accountable to clearly defined outcomes using the “Get It, Want It, Have the Capacity” framework
Ensuring alignment with Fertility Bridge’s core values and People Analyzer standards
Designing and evolving seats across the accountability chart, including role outcomes, scorecards, job descriptions, training, and placement
Building a structure that supports both scale and stability
Achieving an annual client retention rate above 75%, with most clients renewing or upgrading after 12 months
Maintaining an average client satisfaction score of 9/10 (or 4.5/5)
Building trusted, long-term partnerships grounded in measurable outcomes and exceptional value
Maintaining an average delivery team tenure of four years
Building a 2:1 reserve ratio for every delivery seat to ensure continuity and scalability
Achieving a team engagement score of 9/10 (or 4.5/5) through strong leadership, development, and cultural alignment
Simplifying and standardizing cost-tracking and project management systems
Strengthening seat design, backups, and coverage across the delivery team
Coaching, developing, and—when needed—restructuring a largely part-time and contractor-based team
Establishing key operational functions such as data architecture, reporting, and advertiser analytics
Elevating brand execution and client experience while reducing owner involvement in day-to-day fulfillment
Qualification
Required
Experience in operations management, preferably in a leadership role
Proven track record of achieving financial performance and margin management
Ability to design, document, and improve operational systems
Experience leading and growing teams, including managing direct reports
Strong client relationship management skills with a focus on retention and satisfaction
Ability to create a positive team environment that fosters engagement and retention
Experience with accountability frameworks and performance measurement
Strong communication and interpersonal skills
Ability to work in a remote environment and manage a distributed team
Preferred
Experience in the podcasting or media industry
Familiarity with project management tools like Asana
Experience with financial tracking and budgeting
Knowledge of HR systems and structured recruiting processes
Experience in coaching and developing team members
Benefits
401(k) or Roth retirement plan with 4% match after one year
Up to 120 hours of PTO annually, with 40 hours rollover
11 paid company holidays, including the week between Christmas and New Year’s
Two paid floating holidays of your choice
Flexible schedule
Paid time off
Company
Inside Reproductive Health
The shoptalk of the fertility field.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase