HP · 19 hours ago
New York Customer Welcome Center Experience Lead.
New York, New York, United States of America
Full-time
Onsite
Entry, Mid Level
$83K/yr - $128K/yr
2+ years expHP is a leading IT company looking for a passionate leader to join their Customer Experience Program in New York. The role involves managing executive briefings and ensuring exemplary support for senior-level sales meetings while also monitoring KPIs and contributing to complex projects.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up
Present and tailor content to introduce our showcase and solutions to customers
Able to perform and articulate demonstrations
Supports deployment and execution of customized customer experience for assigned segment/product/solutions
Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities
Coordinate with various departments to gather relevant information, Subject Matter Experts attendance and materials for briefings
Develop and maintain briefing schedules, ensuring all parties are informed of updates and changes
Liaise with executives, staff, and external stakeholders to ensure briefing objectives are met
Oversee the creation and distribution of briefing materials, such as presentations, agendas, and reports
Learn and maintain a current knowledge of HP products, strategy, and storytelling as well as stay updated on industry trends and current events to ensure content is relevant, engaging, and informative
Capture customer feedback through approved channels; leverages learnings to improve CWC experience and provide insight to stakeholders throughout HP
Evaluate the effectiveness of briefings and implement improvements as necessary
Coordinates initiatives that support Customer Experiences Program
Qualification
Required
Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
Typically has 2-4 years of work experience, preferably in technical role, project management, product management, program management, marketing, or a related field or an advanced degree
Superb organizational and project management skills
Excellent verbal and written communication skills
Proficient level of English. Additional languages would be a plus
Experience in Services and/or Solutions
Preferred
Presentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way
Familiarized with consultative selling
Strong attention to detail and problem-solving skills
Strong interpersonal skills; ability to work as part of a team
Ability to maintain confidentiality and handle sensitive information
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase