Vacation Innovations · 1 week ago
Customer Service Specialist
Orlando, FL
Full-time
Hybrid
Entry Level
$16/hr - $16/hr
1+ years expVacation Innovations is a leading provider of secondary market services for the vacation ownership industry, with a corporate headquarters in Orlando, Florida. They are seeking a Customer Service Specialist to handle inbound and outbound calls, provide exceptional customer service, and resolve customer issues with minimal supervision.
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Responsibilities
Handle all inbound and outbound calls
Offer exceptional customer service
Address escalated phone calls
Accurately answer questions and concerns from owners, vendors, and brokers
Resolve customer issues with minimal supervision
Update and analyze file tracking system notes
Understand and interpret transfer documents
Communicate status of transfer process with customer
Qualification
Required
Minimum of one year customer service/call center experience
High School Diploma or equivalent level of education
Highly motivated, goal oriented
Capable of articulating professionally to customer
Ability to effectively manage time
Must be able to effectively analyze and interpret data
Possess strong reading comprehension and written communication skills
Strong attention to detail
Proven internet and computer software skills
Basic data entry skills
Proper note taking ability
Company
Vacation Innovations
Vacation Innovations is the world’s largest provider of secondary-market services and solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Tritium Partners
2017-11-13Private Equity
Leadership Team
Chad Newbold
Chief Executive Officer
S
Scott Roberts
Co-Founder & Board Member
Recent News
Company data provided by crunchbase