WTW · 18 hours ago
Benefit Customer Service Representative – Seasonal Colleague
United States
Full-time
Remote
New Grad, Entry LevelWTW is a company that provides data-driven, insight-led solutions in the areas of people, risk, and capital. They are seeking a Seasonal Benefit Customer Service Representative to assist clients' plan participants through the enrollment process and updates to their health care and pension plans, while delivering superior customer service in a remote work environment.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
Maintain and document complete and accurate call and case notes in a professional manner
Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
Regularly participate in team meetings and training
Perform other duties as assigned
Qualification
Required
Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
High level attention to detail, multi-tasking, and ability to organize work
Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
Ability to work autonomously in a self-paced, self-motivated team environment
Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
Ability to understand and follow oral and written instructions
Ability to type 30 words a minute
Experience working in a customer service-related field
High School degree required
Preferred
Associate or Bachelor's degree nice to have
Working knowledge of health and welfare and/or defined benefit pension plans
Experience working in a call center environment
Ability to read, write and speak Spanish
Benefits
WTW 401(k) Savings Plan
Employee Assistance Program (EAP)
Commuter Accounts program
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
H1B Sponsorship
WTW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
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Company data provided by crunchbase