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AIG · 23 hours ago

Apple Tier 2 Operations Support Specialist

IN-Jeffersonville

Full-time

Onsite

Entry Level

1+ years exp

AIG is a global leader in commercial and personal insurance solutions, and they are seeking a Tier 2 Operations Support Specialist to join their team. This role involves working directly with Apple warranty customers and internal partners to provide innovative service solutions and ensure effective claim resolutions.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Develop reporting on customer survey data and present results to internal stakeholders and clients

Work with Open Claims Management and Complaints teams to identify more streamlined reporting for their results that can be more easily reported to business stakeholders

Take customer survey data along, with analytics from OCM and complaints, and implement IVR technology that will improve the customer experience

Expand customer service surveys to as many programs and touch points as possible

Support and lead special projects focused on improving the customer claim experience

Create documentation that can be utilized to automate processes

Qualification

Customer service experienceMS WordMS OutlookMS ExcelEffective communicationInterpersonal skillsOrganizational skillsMulti-taskingCoachingTeamworkNegotiation

Required

Minimum of one year of work experience in a customer service support capacity; preferable in a service center environment

Required high school diploma or equivalent

Proficient with PC's, especially with MS Word, Outlook, and Excel programs

Effective written and verbal communication

Excellent interpersonal skills and the ability to work with a variety of personalities

Ability to consistently meet deadlines

Ability to work both independently and as part of a team

Superb organizational skills

Previous customer service and/or phone experience

Ability to multi-task and handle several issues simultaneously

Ability to maintain a positive and professional attitude when dealing with escalated claims

Ability to negotiate with customers and vendors

Ability to coach and assist other team members in a professional manner

Handle inbound customer service and escalation calls from both customers and clients

Communicates effectively with all levels within AIG Warranty, clients and/or vendors

Organize and process claim paperwork as necessary

Serve as liaison between customers, clients and/or vendors

Responsible for processing replacement claims and handling/responding to back-orders in a timely and accurate manner

Resolve client and customer claim issues; attempt to finalize issues within two days

Benefits

Total Rewards Program

Health, wellbeing and financial security

Professional development

Company

AIG

Glassdoor3.7

AIG is a global insurance company providing insurance products to support clients in business and in life.

Founded in 1919

New York, New York, USA

10001+ employees

https://www.aig.com/

H1B Sponsorship

AIG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (4)

2022 (23)

2021 (5)

2020 (13)