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Pyramid Consulting, Inc · 2 days ago

Production Support Analyst

Jacksonville, FL

Contract

Hybrid

Mid, Senior Level

$34/hr - $39/hr

5+ years exp

Pyramid Consulting, Inc. is a leading Banking Industry company, and they are seeking a Production Support Analyst for a 09 months contract opportunity. The role involves managing production incidents, troubleshooting application issues, and supporting application releases and deployments.

ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manage production incidents, perform root cause analysis, and follow up on problems

Monitor production environments and proactively identify issues

Troubleshoot and resolve job failures, data feeds, and application issues

Support application releases, upgrades, and deployments

Own issues end-to-end, track progress, and escalate when needed

Maintain documentation and knowledge base for processes and known issues

Participate in production support rotation, including weekend or after-hours support for critical releases and DR activities

Work closely with Development, Infrastructure, and Platform teams

Qualification

Production SupportOracle/SQLUnix/WindowsAutosysMuleSoftTroubleshooting skillsCommunicationProblem-solving skillsOrganizational skills

Required

Production Support

Oracle/SQL

Unix/Windows

5 years in application development or production support

Experience with Oracle, SQL Server, PostgreSQL, UNIX/Windows

Hands-on with Autosys, MQ, MuleSoft

Strong troubleshooting skills and ability to resolve production outages under SLA

Excellent communication, problem-solving, and organizational skills

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave (depending on work location)

Company

Pyramid Consulting, Inc

Glassdoor4.2

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.

Founded in 1996

Alpharetta, Georgia, USA

5001-10000 employees

https://pyramidci.com/

H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (178)

2024 (112)

2023 (95)

2022 (62)

2021 (50)

2020 (117)